Can somebody do something about the GEPF being so bad at communicating?

It is true- this entity is the poorest I have had to deal with in my life. My father passed 8/8/23. It took many calls and emails to get that R15000 funeral benefit they promise to process within 72 hours. Now my mother passed on 15/4/2026 and I have to go through it all again. it is the same story. you email. You don't get a response for weeks if ever. If you call they promise to call you back. I even got someone to confirm that they did receive my forms. But then silence. No-one comes h=back to you. No-one can even copy and paste a standard message like We have received your documents and are processing it. No, you are greeted with absolute silence. And to think: One day when I retire, I have to go through this all again. Can someone do something about this? Is there a minister I can contact? A supervisor? A manager? Anyone!?