BAD SERVICE , NO FEEDBACK !!!!!!!!!!!!!!!!!!!!!!!!! CAN NOT RESOLVE A SIMPLE APPLICATION

Good day

Embarrassed to reveal the bad service received from GEPF .

After four visits to the head office in Pretoria, 33 phone calls , numerous applications and emails, I am still where I was on day one, the application is STILL in process, no feedback not even knowing if there is an error and seems impossible to get it finalized. . ...Think I am missing the plot.....

* When I phone, all I get is either: Re-assuring you are entitled to the money but Phone again in three days time...always the same Submit another application Will re-admit(referring ) again for processing Put me through to supervisor which assist me even less, which seems like a joke Get a feeling that they only want to get rid of you , hopefully this case will be the next customer care's agent ***gy bag...

* When I went to offices ( queuing from 6o'clock ), their knowledge was even worse. Just want to get rid of you as quick as possible No guidance or feedback - impossible in GEPF to do that.

* Emails are another dead end. Feedback is a swear word or not in their job description.

Needless to say that the Money that should have been paid out in 48 hours , is still only a promise.

On 07/09/2020 my mother deceased , SJ Meyer , ***. She was entitled and received two pensions from GEPF C***353802 - FUNERAL BENEFIT NOT BEEN PAID OUT THIS IS THE APPLICATION ON QUESTION CP***1- FUNERAL BENEFIT WAS PAID OUT

I am desperate and dissatisfied with how the application and us are handled. The most ridiculous thing is that after your 33rd call they are still asking to rate the call?

This is for me a great concern if a simple matter and application is getting a problem.

MH BRITZ