Bad service delivery.

Good day. Why is there such a huge delay in receiving your pension fund after submitting all relevant documents.

I finished at my previous work on the 30th of June 2017. My documents was completed by our HR Department on at the end of July. When i emailed the GEPF to find out if they received my documents, they said nothing has been received, and that was on the 6th of August. On the 14th of August i asked them again if they received my documents yet and the response was nothing has been received. On the 28th of August i send them another mail asking if the documents has been received, then they rep**** and said the documents was received on the 24th of August only and i have to inquire after 2 weeks again to find out the status of my claim. By this time my bills has gone into arrears and i explained to them the urgency because i might lose my house if i don't pay the bond. On the 5th of September i mailed them again to find out about the claim. I then received feedback that my claim has been rejected because the "date" on the bank form was unclear and have to contact my HR Department to submit a new form. When i asked them to forward me a copy of the form they have so that i can see for myself, they said i must request the form from our HR because they send the forms via e-channel. The problem on the form as explained by GEPF is that the Date and Month is visible but the Year is distorted. Now can somebody please tell me what year would be on the form since we are in 2017. And this causing another delay in the process since the HR send the forms via e-channel and GEPF only receives it a month later. I would really just want my pension fund to be paid out so that i can cover my debt. This is really causing a big problem for me as i do not have answers to when i will be paying my debt.