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ivan H

1 reviews | Active since May 2016

04 May 2016, 11:18

bad service, delays, unhappy customer

I got divorce and was granted half my ex wife's pension. All my paper work was submitted in January. Been calling and email them. After posting on hello peter they did respond back. But now the replies I get from them and a private person is totally not adding up. In the first place the pay out is delayed from their side. I want to know exactly when I am going to receive my money. I don't want answers in 5 or 10 working days. Its nonsense that I have to waste airtime to keep calling and stuff just to get my money. An court order is a order.

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Replies (1)
Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply30 May 2016, 10:34
Official

Good Day

Thank you for contacting the GPAA and kindly accept our apologies for the delayed response.

We acknowledge receipt of your complaint.

Kindly provide this office with the member's pension or di number in order to assist with the enquiry.

Kind Regards.

Lucille Smith