Bad service.....

My mother past away in 31august 2020..i went to make funeral benefit at gepf on the 10 September 2020 as she was a teacher... Was told that I am claiming for two application as a spouse and as a member... Stayed on a long que and came back again the following morning and submitted two application they looked at them and said all is well then I left.... I received a pay out on the 24 September 2020 only for one claim... I called on the 25 a September asking for the payout of the other claim was tolf that they Wil escalate my inquiry with the payment department have to call after 7 days to check why they didn't pay out...seven days passed I called then was told customer care was told that they payment department have not respond they Wil do another escalation again.... It was in September... October hear the same thing... Payment department have not respond we going to send a escalation again.... Then November I call again same thing even talked to supervisors there... Boitumelo whom today don't want to talk to me... Ms thwala also talked and said will send email to those payment people And consultants namely Gloria and others... Today I called talked to mpho.... Who didn't even want to listen... Told me that I made a duplicate application so it won't pay... I must correct my documents.... Im surprised because all along being calling they didn't see it was a duplicate but she today can see it.... She didn't even want to hear me out and kept me holding for 30min because I don't want to understand that he is going to get someone who is going to assist... But failed to get someone..... I asked mpho that when I was submitting the person looking at my documents checked them and said they are fine... But today your saying they ain't... She said I don't know..... No correspondence from gepf no nothing....