Bad service and no sense of urgency

<p>I resigned at my work place on the 17th of February and my documents were received at the GEPF on the 9th of March, when i called to follow up on payout i spoke to a very rude agent who told me that it takes 60 workings days for the pension to payout, i get that there is a turn around time, but when i asked her the reason why it takes 60 working days and why my account has not been touched, as per her advise ,from the 25th of March, she told me that she is not a proffesor and merely an agent, i shouldnt be asking her such questions and hung up a call on my ear.</p> <p>Its sad that not only does GEPF, tarnish a persons credit profile by delaying payouts, we also have to deal with rude call center agents, who do not like what their doing and couldn't care less about customers and how they should be treated, i just wonder if your calls are really recorded and if the agents service delivery is monitored. </p> <p>All i was asking is why has my account not being touched since the 25th of March and why is the turn around time so long , is that why the turn around time is 60 working days? So that peoples quries just sit for two full weeks on the queue without back office not touching or working on them.</p>