BAD SERVICE!!!!!

So i was called by the Gepf saying that i need to re submit paper work and was told by a lady by the name of Thabang Lelaka after receiving paper work i will receive payment between 5 to 6 weeks and nothing as yet...i have been calling there offices for weeks with no luck...been sending her numerous emails with no reply's...they have a court order saying that money needs to be paid to me in a certain time period and nothing..... What else does one have to get a answer from this department....