Appalling service

I submitted a claim to the GEPF against my former spouse's pension on 2nd July 2015. Despite the fact that the GEPF/GPAA has already paid my former spouse's claim against my pension in May 2015, it is now five months and I still do not have any date when my claim will be paid into my bank account. I even recently submitted certified copies of the divorce order and settlement agreement, which the GEPF should have since they were able to pay my former spouse's claim against my pension.<br> <br> Such customer lack service by the GEPF/GPAA on my claim is, to say the least, APPALLING!