Angry at GEPF for there service delivery on a funeral benefit

Losing a loved one is never easy, the way the GEPF handles there business makes it worse. I had tried to call them every day no one answered. I emailed 3 times automatic response that they will look at the email in 7 days time. I eventually took a days leave 1 February 2021 to go to the walk in center in Cape Town. I completed all the paperwork for my mom, which took us half the day. We were informed that the funeral benefit will take between 7-10 days and spousal pension 3 months.

We are still waiting for the funeral benefit. Today I tried the call center and the phone was answered. I was told the the documents for the spousal benefit had been received but the funeral benefit documents were still siting on Cape Town. What!!!!!!!!

I have no words. I can't take another days off to drive all the way to Cape Town to ask one question why wasn't already sent up. She tells me to wait, it will eventually be sent up.

I am angry and unfortunately the only way I can vent is to let this be known. We are at the mercy of an *********** business.

The pension number concerned is CP***1.