yH
yvonne H

1 reviews | Active since Oct 2014

07 Jul 2016, 14:21

After 5 months still no pension payout!!!!!!

<p>My husband , Adriaan P Hanekom, resigned on the 26 February2016.</p> <p>His nr was ********** , from SAPS Hondeklipbaai, Northern Cape.</p> <p>it has been 5 months already. He did not pay the end of March 2016. All his documents is correct, but no money. </p> <p>We are in the proses of losing out house and future business as we thought that it will take maks 3 months. And the money we saved is gone.</p> <p>what is taking so long???? Been sending emails and calling relentless but no one can assist us. They say that everyrhing is fine, all paperwork also. Am I going to loose my house and business because of the poor service?? After 23 years????</p>

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Replies (12)
yH
yvonne H's update08 Jul 2016, 09:20
Reviewer Update

And still no payout!! Or getting answer from one that we are trying to call. Nobody has been answering the phone.

Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply08 Jul 2016, 09:27
Official

Good Day

Thank you for contacting the GPAA.

We acknowledge receipt of your complaint.

Kindly provide this office with the member’s pension or id number in order to assist with the enquiry, there is no answer on the phone number provided.

Kind Regards
Lucille Smith

yH
yvonne H's update08 Jul 2016, 10:39
Reviewer Update

His pension nr is ********** 5. And the phone is at my side the whole morning??? The phone number you can contact me on Is ********** 524. Could you please assist me???????

yH
yvonne H's update08 Jul 2016, 10:44
Reviewer Update

My ID ********** 036086.

yH
yvonne H's update08 Jul 2016, 12:10
Reviewer Update

I have been sending e mail to several adres. ********** , enquiries@gpaa co.za , ********** made calls to call centre. Only not to be abswerd but put on hold?

If this goes on, I am going toe loose my livelihood.

My business is going to be gone. The money I saved fir the three months that we thought it is going to take, in cording with the kaw, the days the can go by before you do oay out. But it is now akready long past that due time.

Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply08 Jul 2016, 12:14
Official

Good Day

Kindly provide a valid contact number on the email that was forwarded this morning to your yahoo account.

I am unable to reach you on the number you provided in your review on Hello Peter.

Kind Regards.

Lucille Smith

yH
yvonne H's update08 Jul 2016, 12:51
Reviewer Update

If I try and send it, it comes back and says that e mail adres is restricted???

You can get hold of me on ********** 524 or ********** 296.

The ons is mine the other my wifes.

and the whole morning my phone was with me.

Government Employees Pension Fund (GEPF)
Government Employees Pension Fund (GEPF)'s reply08 Jul 2016, 13:15
Official

Good Day

Thank you for contacting the GPAA.

We acknowledge receipt of your complaint.

With reference to your email below , the pension administration did not receive the withdrawal documents from your employer.

Kind regards,

Lucille Smith

yH
yvonne H's update08 Jul 2016, 14:02
Reviewer Update

Thank you. Lucille Smith. For your prompt responce and helping us to sort this problem out. Now I am really furious because they are lying to us. I have hope for your office and hope that I can contact you soon. This is very frustratng and now not ons of them are answering their phones or e mails after they told us that my documents are wirh your offce. Greetings

yH
yvonne H's update13 Jul 2016, 08:18
Reviewer Update

Good day

I have received confirmation that my file is with GPAA. Still no payment received. My service number is ********** , my ID ********** 036086, my pension number is ********** 5. The money I have saved is gone. After 5 months no money.

yH
yvonne H's update13 Jul 2016, 11:16
Reviewer Update

And now I receive an email from your system. That is will take 60 days before payout.

That is another two months that will be 7 months in total???

So what am I supposed to do now?? After 23 years of service, and now I have to beg for what is mine???

I am going to loose my house, my bussiness , all because of you.

I have saved up fir three months, as I was told that is the maksimum time needed. Well what now??????????

yH
yvonne H's update13 Jul 2016, 14:07
Reviewer Update

Now that my file is actually at your office, my complants are been ignored.

I am at the point of losing everything. And nobody cares.