A year after claim made and still no payment

<p>I am a beneficiary for my aunts pension,she passed away 2years ago. Last year October a claim was made to GEPF. Since then I have been sent from pillar to post and the service has been appalling (Judith Moses being the rudest person I've dealt with in my life). Everytime I call the call centre I get told different stories and im tired of dealing with such clueless people. A little communication on the part of GEPF/GPAA would be much appreciated. Payment of the pension benefit would be appreciated even more. Who can I call or email to get proper information on my file? Also I would like to know who can I talk to in order to lay a formal complaint? Also you need an overhaul of some of your staff, totally useless and rude</p>