3rd complain no respons

Hi it is mrs Steyn again.<br> <br> This is the 3rd complain I will make against the GPAA. Nonsikelelo did reply on the first 2 complains with empty promises. I phoned the GPF customers line this morning just to hear that my file has been closed on the 1st of April 2016. They inform me that the file is closed and that there is no payment to be made. The 24th of March I went to our local district office and there was a gentlemen who helped me with my problem. He detected that me and my late husbands profile was mixed and fixed it immediately. How can LEGAL department not see that earlier? He then requested immediate work on the file for his words was, this is long over due., and unacceptable.<br> <br> This person Nonsikelelo also have no clue to what is going on, because this person reply just to keep me still, but do NOTHING in this matter.<br> <br> I feel sorry for other people with the same problem.<br> <br> Nonsikelelo don't respond with nonsense this time. If you have facts to my file I would appreciate it otherwise, you have to start working to know what is happening inside your company.<br> <br> H.F. Steyn<br> <br> <br> <br> Thank You