Worst service ever
Absolutely the worst service ever, got my system installed almost three years ago and have struggled to get this company to sort out my problems, they advertise the system to generate up to 45kwh per day but I am not getting close, on average 17kwh per day, now they want me to pay extra to come and install angle brackets which should have been done with the installation, and please don't wait for them to call back or respond to your mails, they never phone back and if they do it's the same story, your query has been escalated.... To no avail, I have been complaining for close to 18 months now with no resolution, I will never recommend them to anyone
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Replies (3)0
Replies (3)
GoSolr's replyOfficial
13 Jun 2025, 14:27Hi Tim,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to deliver.
Please know that we have escalated your case to our management team, and they will be reaching out to you directly. We want to work with you to understand the issues and find the best way to assist.
Thank you for your patience so far — we’re committed to staying in touch until this matter is fully resolved.
Warm regards,
The GoSolr Team
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to deliver.
Please know that we have escalated your case to our management team, and they will be reaching out to you directly. We want to work with you to understand the issues and find the best way to assist.
Thank you for your patience so far — we’re committed to staying in touch until this matter is fully resolved.
Warm regards,
The GoSolr Team
GoSolr's reply13 Jun 2025, 14:27
Official
Hi Tim,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to deliver.
Please know that we have escalated your case to our management team, and they will be reaching out to you directly. We want to work with you to understand the issues and find the best way to assist.
Thank you for your patience so far — we’re committed to staying in touch until this matter is fully resolved.
Warm regards,
The GoSolr Team
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to deliver.
Please know that we have escalated your case to our management team, and they will be reaching out to you directly. We want to work with you to understand the issues and find the best way to assist.
Thank you for your patience so far — we’re committed to staying in touch until this matter is fully resolved.
Warm regards,
The GoSolr Team
's updateReviewer Update
13 Jun 2025, 14:36Good day, I would like you to explain to me how much kwh one 440w mono panel can produce in ideal conditions, and then how much would 14 440w mono panels produce under ideal conditions, according to your adverts it says up to 45kwh per day, I challenge you to show me how you get to that amount of production with the said amount of panels, as I'm am getting an average of 17kwh per day.
Regards
Regards
's update13 Jun 2025, 14:36
Reviewer Update
Good day, I would like you to explain to me how much kwh one 440w mono panel can produce in ideal conditions, and then how much would 14 440w mono panels produce under ideal conditions, according to your adverts it says up to 45kwh per day, I challenge you to show me how you get to that amount of production with the said amount of panels, as I'm am getting an average of 17kwh per day.
Regards
Regards
GoSolr's replyOfficial
20 Oct 2025, 11:10Hi Tim,
Thank you for your feedback. We understand your frustration and appreciate the patience you’ve shown while this matter has been addressed. The deinstallation quote has been provided, and our team will continue to assist you with the next steps.
Kind regards,
The GoSolr Team
Thank you for your feedback. We understand your frustration and appreciate the patience you’ve shown while this matter has been addressed. The deinstallation quote has been provided, and our team will continue to assist you with the next steps.
Kind regards,
The GoSolr Team
GoSolr's reply20 Oct 2025, 11:10
Official
Hi Tim,
Thank you for your feedback. We understand your frustration and appreciate the patience you’ve shown while this matter has been addressed. The deinstallation quote has been provided, and our team will continue to assist you with the next steps.
Kind regards,
The GoSolr Team
Thank you for your feedback. We understand your frustration and appreciate the patience you’ve shown while this matter has been addressed. The deinstallation quote has been provided, and our team will continue to assist you with the next steps.
Kind regards,
The GoSolr Team