Scores reflect the Overall AI Score for each category
Based on recent customer reviews, GoSolr presents a sharply divided picture. Customers with a correctly commissioned system consistently praise the subscription value, neat installations and named support agents. A strong and growing pattern of complaints, however, centres on after-sales support, unreachable finance channels and unresolved technical faults. Customer Service & Professionalism (3.3) and Installation, Workmanship & Service Quality (3.1) lead the scoring, while Communication & Responsiveness (1.7) is the clearest weakness.
Top Strengths:
- •Customer Service & Professionalism: Individual agents carry this theme. Customers repeatedly name Imtiaz Floris, Graham Matemera, Palesa Baholo, Beulah Tobias and Wendy as exceptional, describing patient telephone coaching, after hours help and genuine ownership of complaints that others had abandoned.
Replied to 99% of negative reviews
Reply time on negative reviews: 11h 35m
TrustIndex
7.1
Ranking
#2
in Solar & Energy
Reply Time
14h 18m
NPS Score
14
Recommended: Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 11h 35m
Nov '25 - Oct '26
Frequently Asked Questions About GoSolr
What do customers say about GoSolr?
Based on recent customer reviews, GoSolr presents a sharply divided picture. Customers with a correctly commissioned system consistently praise the subscription value, neat installations and named support agents. A strong and growing pattern of complaints, however, centres on after-sales support, unreachable finance channels and unresolved technical faults. Customer Service & Professionalism (3.3) and Installation, Workmanship & Service Quality (3.1) lead the scoring, while Communication & Responsiveness (1.7) is the clearest weakness.
What is GoSolr's biggest strength?
GoSolr's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professionalism. Individual agents carry this theme. Customers repeatedly name Imtiaz Floris, Graham Matemera, Palesa Baholo, Beulah Tobias and Wendy as exceptional, describing patient telephone coaching, after hours help and genuine ownership of complaints that others had abandoned.
What are the most common complaints about GoSolr?
The most common complaint about GoSolr, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. A recurring theme is the absence of a reachable accounts department. Customers describe misallocated payments, debit order changes never actioned, unpaid referral credits, and large cancellation or de-installation fees paid without any removal date following.
How does GoSolr compare to other Solar & Energy companies?
GoSolr scores 2.4 out of 5 on Hellopeter's AI analysis of service quality in Solar & Energy, compared to the Solar & Energy industry average of 3. Their strongest theme is Customer Service (3.3); their weakest is Delivery & Orders (1.6). The top AI-rated Solar & Energy business on Hellopeter is (). How is the AI Score calculated? →
Is GoSolr trustworthy?
GoSolr has a TrustIndex of 7.1 out of 10 on Hellopeter, based on 671 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 11 hours 35 min. Hellopeter has tracked GoSolr across 1,767 total reviews. How is the TrustIndex calculated? →
Recent reviews (671)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
not good
I am absolutely fed up with the ongoing problems with my Gosolr solar system and the fact that nobody seems capable of getting this matter resolved. When I signed up for this system, I was under the impression that it would save me money. Instead, I am still paying Gosolr every month while also having to purchase and load prepaid electricity units onto my meter. I am effectively paying for the solar system as well as prepaid electricity, while dealing with endless technical problems. Where are the promised savings? The technical issues are becoming increasingly concerning. The earth leakage on the distribution board on the solar side keeps tripping. The first earth leakage switch actually burnt out, and I am now on the second switch, which I am concerned could also be developing the same problem. I have taken steps to establish whether the fault could be coming from my property's electrical installation. Sparki's electricians have attended to the installation, and photographs have been taken. I also have video footage showing the earth leakage tripping. Furthermore, I had an electrician at my property yesterday who checked the house and the items that could potentially be causing the problem. He checked the swimming pool, the wiring in the roof and the other areas he could inspect. Everything he checked passed. The solar system itself still needs to be properly investigated to establish the cause of these recurring faults. I will not accept Gosolr simply blaming my household wiring without conducting a proper investigation into its own equipment and installation. I have evidence to support my complaint, and I expect this evidence to be taken seriously. I am tired of the inconvenience, the additional electricity costs and the endless problems. This is not the reliable system I expected when I signed up, and I have reached the end of my patience. My position is now clear: Gosolr must arrange a proper technical investigation of the solar system and identify the cause of the recurring earth leakage trips. The problem must be resolved permanently, not temporarily patched up or blamed on my household installation without proper evidence. I want an explanation of why I am still paying for the solar system while having to purchase prepaid electricity every month, despite being told that the system would save me money. Until this dispute is properly addressed, I intend to withhold further payments and request that Gosolr suspend billing and collection action while the matter is investigated. I expect a written response addressing this request. If Gosolr cannot resolve the problem, I want the system removed at no cost to me. I will not pay for the removal of a faulty system, and my property must be left in the same condition it was in before installation. Any damage caused by removal must be repaired at Gosolr's expense. I am not prepared to keep paying for a system that has recurring electrical faults while being left to deal with the consequences myself. If the equipment is faulty, Gosolr must take responsibility for its product, installation and the resolution of this matter.
1 reviews | Active since Oct 2026
not good
I am absolutely fed up with the ongoing problems with my Gosolr solar system and the fact that nobody seems capable of getting this matter resolved. When I signed up for this system, I was under the impression that it would save me money. Instead, I am still paying Gosolr every month while also having to purchase and load prepaid electricity units onto my meter. I am effectively paying for the solar system as well as prepaid electricity, while dealing with endless technical problems. Where are the promised savings? The technical issues are becoming increasingly concerning. The earth leakage on the distribution board on the solar side keeps tripping. The first earth leakage switch actually burnt out, and I am now on the second switch, which I am concerned could also be developing the same problem. I have taken steps to establish whether the fault could be coming from my property's electrical installation. Sparki's electricians have attended to the installation, and photographs have been taken. I also have video footage showing the earth leakage tripping. Furthermore, I had an electrician at my property yesterday who checked the house and the items that could potentially be causing the problem. He checked the swimming pool, the wiring in the roof and the other areas he could inspect. Everything he checked passed. The solar system itself still needs to be properly investigated to establish the cause of these recurring faults. I will not accept Gosolr simply blaming my household wiring without conducting a proper investigation into its own equipment and installation. I have evidence to support my complaint, and I expect this evidence to be taken seriously. I am tired of the inconvenience, the additional electricity costs and the endless problems. This is not the reliable system I expected when I signed up, and I have reached the end of my patience. My position is now clear: Gosolr must arrange a proper technical investigation of the solar system and identify the cause of the recurring earth leakage trips. The problem must be resolved permanently, not temporarily patched up or blamed on my household installation without proper evidence. I want an explanation of why I am still paying for the solar system while having to purchase prepaid electricity every month, despite being told that the system would save me money. Until this dispute is properly addressed, I intend to withhold further payments and request that Gosolr suspend billing and collection action while the matter is investigated. I expect a written response addressing this request. If Gosolr cannot resolve the problem, I want the system removed at no cost to me. I will not pay for the removal of a faulty system, and my property must be left in the same condition it was in before installation. Any damage caused by removal must be repaired at Gosolr's expense. I am not prepared to keep paying for a system that has recurring electrical faults while being left to deal with the consequences myself. If the equipment is faulty, Gosolr must take responsibility for its product, installation and the resolution of this matter.
1 reviews | Active since Dec 2024
Excellent Service
Very friendly staff, fast in responding and knowledgeable. Made contact on the 7th October 2026, Their sales representative Vernon came through and assessed the property and the best solution. Friday 9th October 2026. The system was fully installed.
1 reviews | Active since Dec 2024
Excellent Service
Very friendly staff, fast in responding and knowledgeable. Made contact on the 7th October 2026, Their sales representative Vernon came through and assessed the property and the best solution. Friday 9th October 2026. The system was fully installed.
1 reviews | Active since Jun 2022
GoSolr review
GoSolr has provided me with remarkable service since day one. Vernon Govender led the team in negotiating with me and helping me make the right choices in terms of the optimal solar system to install. The backup service has also been impressive.
1 reviews | Active since Jun 2022
GoSolr review
GoSolr has provided me with remarkable service since day one. Vernon Govender led the team in negotiating with me and helping me make the right choices in terms of the optimal solar system to install. The backup service has also been impressive.
1 reviews | Active since Jun 2014
GoSolr no go zone
The service is pathetic. I was to save electricity but this is not happening. My battery is 30% after a hot day and at 6pm. We are only using a few items like occasional the stove and the television. Its sad i did so many referrals and this is happening to me. The sparki people are also inexperienced. Real waste of monies
1 reviews | Active since Jun 2014
GoSolr no go zone
The service is pathetic. I was to save electricity but this is not happening. My battery is 30% after a hot day and at 6pm. We are only using a few items like occasional the stove and the television. Its sad i did so many referrals and this is happening to me. The sparki people are also inexperienced. Real waste of monies
1 reviews | Active since Oct 2026
Gosolr poor service.
Gosolr is unfortunately not the way to go. Since June of this year I have been struggling to get a coc certificate from the company to add my solar system on the insurance. With several communications that I have tried I keep on failing. But fortunately kept all the screen shots In case something should happen before they decide to assist me. So if you still think of using this company think twice as everything is a struggle.
1 reviews | Active since Oct 2026
Gosolr poor service.
Gosolr is unfortunately not the way to go. Since June of this year I have been struggling to get a coc certificate from the company to add my solar system on the insurance. With several communications that I have tried I keep on failing. But fortunately kept all the screen shots In case something should happen before they decide to assist me. So if you still think of using this company think twice as everything is a struggle.
1 reviews | Active since Apr 2026
Great technical support!!
Imtiaz was very professional and guided me step by step through the fault finding process until I could isolate the issue with my electrical issue. He helped me find an interim solution until my electrician came out. Great job Imtiaz. Great job Go solar you have a great technical support team!
1 reviews | Active since Apr 2026
Great technical support!!
Imtiaz was very professional and guided me step by step through the fault finding process until I could isolate the issue with my electrical issue. He helped me find an interim solution until my electrician came out. Great job Imtiaz. Great job Go solar you have a great technical support team!
1 reviews | Active since Sept 2022
Great experience and satisfied with the end result. Saved me a lot of time of messing around.
I dealt with Veronique at Gosolr. I was trying to get my logger for the inverter online and was battling. Veronique made it very straight forward and was very polite, helpful and patient. She also gave me the steps to do it myself. If I have a problem following the steps next time will just speak to them .
1 reviews | Active since Sept 2022
Great experience and satisfied with the end result. Saved me a lot of time of messing around.
I dealt with Veronique at Gosolr. I was trying to get my logger for the inverter online and was battling. Veronique made it very straight forward and was very polite, helpful and patient. She also gave me the steps to do it myself. If I have a problem following the steps next time will just speak to them .