Worst sales and after sales service EVER!!!

I had a few questions about their services that I asked on the 20th January 2023, I then got called back the same day from the agent Jean and got the answers and what to do to register.

I follow the steps and then follow up on the application. I get informed by Jean that the information was incorrect and that he would speak to his team leader to remove the profile and then I can recreate the profile. On the 23rd January I send Jean an email to remind him not to forget to speak to his team leader. I send more emails requesting an update on the 27th January, 1st February, 6th February, 15th February, 22nd February and finally on the 24th February I finally receive a call from Jean. He then informs me that they no longer remove profiles and I now need to create another profile with a different email address. How it took just over a month to inform me of this, is beyond me.

So, I proceed to create a new account with the correct details this time promptly after the call on the 24th February. I was informed it would be an 8 week waiting period from payment of the deposit. I pay the deposit on the 27th and upload it on the link provided as well as send it in to the email address provided. On the 7th March I send Jean an email just to find out if the installation would happen post the 8 week period or within the 8 week period. I once again do not receive a response and then I again send emails on the 10th March, 14th March, 15th March and 17th March. Jean then finally tries calling me, but due to me being in meetings, due to the nature of my work, I miss the call and apologize via email and he then calls me back and explains that the installation will be scheduled and completed within the 8 week period.

On the 12th April after not being contacted for either a site visit or a installation date, I sent Jean an email to follow up as my wife would be giving birth towards the end of April and I would like to plan around that as well as hopefully have the installation completed prior to my wife and baby returning home from hospital. Keep in mind that the 24th April also marks the end of the 8 week period. Then I once again did not receive any feedback and sent follow up emails on the 17th, 18th and today as well and still have not received any feedback once again.

The 24th is the end of the 8 week period and I still have not even received a date for the site inspection or installation. This has got to have been the worst sales and after sales service I have ever experienced. At this point, I am contemplating just cancelling everything and rather looking at an alternative, even if it means that I have to pay a bit more.