CT
Craig T

1 reviews | Active since Oct 2019

05 Aug 2024, 20:18

Worst company every. Nothing works.

This is probably the worst decision I have ever made, to have this system into my house. I have the 8KvA system. I have had my inverter replace and not even a year later I am sitting with the same problem. The system is jumping from battery to Eskom power the whole time. Every time I phone then they say that they will send out a technician and he comes out and according to the installers everything is working. My lights dim and bright plenty of times. They had to replace my earth leakage coz they never tightened the *****s so it burnt out. The installation had to be redone coz it looked like ****. Had a loose invertor on my wall. *****s my whole driveway full. The list just goes on and on. They have the worst app ever. The app never work, the web app also never works. Must phone then everytime to change my battery settings. How can you call yourself a reliable company with all these flaws. I will not recommend anyone to use them.

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Replies (1)
GoSolr
GoSolr's reply06 Aug 2024, 13:54
Official
Dear Craig, 

We understand your frustration you’ve experienced. Your concerns highlight gaps in our service delivery that we must address. Please rest assured that we take your feedback seriously and are committed to resolving these issues promptly. Our team is thoroughly investigating the problems you’ve mentioned to ensure a suitable resolution. 

Your feedback is invaluable in helping us identify areas for improvement. We are dedicated to providing reliable and high-quality service to all our customers, and we appreciate your patience as we work to make this right.

Thank you for bringing these issues to our attention.

Regards,

GoSolr Team Management