cB
conrad B
1 reviews | Active since Jan 2015
17 Oct 2024, 16:29
Worst aftersales and technical support service
Customer service and so called support is absolutely non existent. Constant back and forth emails, waiting days for any form of response, a totally non responsive supposed "account manager" or rather lack thereof who NEVER responds to any email and if you're lucky to get a hold of her telephonically she has zero interest to hear what you have to say and just transfers the call to the support desk. Anele at support, lovely guy to talk to but unfortunately also does not solve the issues at hand.
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GoSolr's replyOfficial
18 Oct 2024, 12:20Hi Conrad,
Thank you for your feedback. We understand how frustrating this must be and appreciate you bringing it to our attention. We’ve noted your concerns and want to assure you that the Support Team will reach out to you to assist with the issues raised.
Sincerely,
GoSolr Team Management
Thank you for your feedback. We understand how frustrating this must be and appreciate you bringing it to our attention. We’ve noted your concerns and want to assure you that the Support Team will reach out to you to assist with the issues raised.
Sincerely,
GoSolr Team Management
GoSolr's reply18 Oct 2024, 12:20
Official
Hi Conrad,
Thank you for your feedback. We understand how frustrating this must be and appreciate you bringing it to our attention. We’ve noted your concerns and want to assure you that the Support Team will reach out to you to assist with the issues raised.
Sincerely,
GoSolr Team Management
Thank you for your feedback. We understand how frustrating this must be and appreciate you bringing it to our attention. We’ve noted your concerns and want to assure you that the Support Team will reach out to you to assist with the issues raised.
Sincerely,
GoSolr Team Management