Where did it go wrong?

I’ve been a client with GoSolr for the past 3 years and the service was really exceptional. Then we decided to sell our property, promoted GoSolr to the new owner and got them to sign up. Arranged with GoSlr to give us advice in removing an existing system at the new property and installing a system for us again. Now that’s where everything just went pear shaped. Unfortunately I have a terminally ill spouse at home and have to work around everything to get GoSlr to deinstall and install the new system which is just not happening. The only thing that I am getting is empty promises. Now it’s time to rather look elsewhere for solar services no thanks to GoSlr