Whatever you do just dont

Im writing this in the hope that I can warn others so that nobody else gets into the same terrible situation Im in. I've long since given up hope of getting out this mess. Its starts off looking great on paper and given the load shedding nightmare it seems like a good idea. The sales team is very helpful and getting the application processed is super easy. Then it comes to the install, and that's where the nightmare begins. For me the installed equipment was faulty and resulted in no power all the time, not just during loadshedding but no power supply at all. After contacting gosolr, no help. Eventually after having to threaten the independent installer directly with attorneys things got sorted. Then I needed to get an evaluation and compliance for insurance. Once again, no help from gosolr. I needed to get the promised move to prepaid, once again no help from gosolr. I managed to get the install compliance from the contractor directly eventually but no evaluation means still no insurance. But at least now if my house burns down my insurance will cover me. From there it turns out I am then being billing R 300 more than the amount I signed up for for even for the month of no power and no installation. I contacted Golsolr and no help. After months of still over charging still they are now upping the price to a price that is way above cpi if the original price is taken into account which violates the contract. Still no help from Gosolr. However if you want to cancel you are reminded of the 10s of thousands you will be liable for removing the install. They have you over the barrel so to speak and they can do what they want. Other than sales, you simply do not get help. So save yourself the heartache and just dont do it.