What a shambles!

Completely appalling after sales service from Gosolr. My experience from scheduling an installation until the after sales support! They run like amateurs and clearly aren’t set up for the scaled up sales they’ve been experiencing. Their call centre and CRM is non existent. I had to follow up multiple times for the installation to be done, even after paying their deposit. Took them over 10 weeks to install.

Now that it’s been installed, it never gives me power when I need it. The wiring is clearly off as it keeps giving an F56 fault which apparently means overload. It keeps tripping several times as soon as loadshedding kicks in! It is so inconsistent and unreliable I might as well have never installed it.

I logged a complaint and they sent out George and another technician, who told me the inverter and battery weren’t synchronous. They did that and also checked the DB board for whether the flow switch is on SOLAR or ESKOM. This hasn’t helped at all and instead I sit in the dark!!!!!

I logged a second query with them on Saturday and got a ticket number from Chenice. I was told they’ll call me to arrange a technician visit - nothing!!!!! Nobody has called me or even rep**** to my emails about the situation, apart from giving me the ticket number.

I am beyond frustrated with this and don’t know where to turn to. I’ve told to come de-install if they cannot service it. Very quick to debit my account for the service yet I am not getting any as promised.

I honestly will never recommend them to anyone. They’re a bunch of chancers who weren’t prepared for the growth they’re seeing.

What a shambles!