1 reviews | Active since Feb 2018
WELL DON MFUNDO!!
I recently wrote a 'not-so-nice' review regarding 3 Call Centre Agents that I had the misfortune of dealing with. I escalated the experience and system issue to one of the Tech Managers, Mfundo Matseketse, who is an absolute gem!! He was committed to resolving the issue and kept me updated throughout the process, incl after hours/weekends.
The tech issue was a bit of a challenge, not your average. However Mfundo ensured that ALL the relevant parties were engaged and met on site to collaborate and reach a resolution. Mfundo did not hesitate, or ever become impatient or phased for a moment throughout our lengthy interactions.
He implemented some system adjustments in order for us to receive a further reduction on our Municipal billing by utilsing and achieving maximum benefit from our Solar system.
MFUNDO, you are truly our go-to-guy! GoSolr I sincerely hope that you acknowledge the rare find that you have in this employee! He fully understands and practices : Accountability, Ownership and end-to-end resolution! We appreciate having you in our corner and implore you for your impeccable professionalism- Keep it up young man, with that kind of attitude/ outlook - the sky is the limit (no pun intended- Lol)
I am pleased to say : the system is back on track, performing at its peak and I am keen to see the additional savings on our next Municipal billing.
Thank you so much for taking the time to share such detailed and thoughtful feedback! We are thrilled to hear about your positive experience with Mfundo and how he went above and beyond to ensure the system adjustments were resolved effectively. We’re proud to have team members like him who embody professionalism, accountability, and dedication to delivering top-notch service.
Rest assured, your appreciation of Mfundo’s hard work has been shared with him and the rest of our team. We’re delighted that your system is back on track and performing at its peak! We look forward to continuing to provide you with great service and further savings on your municipal billing.
Sincerely,
GoSolr Team Management
Thank you so much for taking the time to share such detailed and thoughtful feedback! We are thrilled to hear about your positive experience with Mfundo and how he went above and beyond to ensure the system adjustments were resolved effectively. We’re proud to have team members like him who embody professionalism, accountability, and dedication to delivering top-notch service.
Rest assured, your appreciation of Mfundo’s hard work has been shared with him and the rest of our team. We’re delighted that your system is back on track and performing at its peak! We look forward to continuing to provide you with great service and further savings on your municipal billing.
Sincerely,
GoSolr Team Management