WvdB
Willem van den Bergh
1 reviews | Active since Feb 2021
20 Jan 2026, 09:59
Very poor Service received
This is the worst experience I have ever had with a company like Gosolr, I needed to transfer ownership to my name and increase the capacity of the current solar environment, I try to get this done since 1st December 2025 and NO ONE get back to me. After numerous mails i finally got to re-do the application online but then i went quiet again. I keep asking for updates but again NO ONE replies. We event went so far to speak to Shannon the supervisor, but that channel is also quiet after promises was made. I am thinking to get the system removed and go with Alumo,they are VERY sufficient and you can trust on their support. I am absolutely discussed with the service i received from Gosolr.
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GoSolr's replyOfficial
20 Jan 2026, 10:39Hi Willem,
Thank you for sharing this feedback so openly. We fully understand how frustrating and exhausting this experience has been.
Your concerns have been escalated internally, and a senior member of our team has been assigned to take ownership of this matter. They will be in contact directly to address the outstanding ownership transfer, discuss the capacity increase you’ve requested, and provide clear next steps so this can move forward properly.
This is not the experience we want for our customers, and your feedback is being taken seriously as we work to resolve this and restore trust.
Thank you.
Kind regards,
Thank you for sharing this feedback so openly. We fully understand how frustrating and exhausting this experience has been.
Your concerns have been escalated internally, and a senior member of our team has been assigned to take ownership of this matter. They will be in contact directly to address the outstanding ownership transfer, discuss the capacity increase you’ve requested, and provide clear next steps so this can move forward properly.
This is not the experience we want for our customers, and your feedback is being taken seriously as we work to resolve this and restore trust.
Thank you.
Kind regards,
GoSolr's reply20 Jan 2026, 10:39
Official
Hi Willem,
Thank you for sharing this feedback so openly. We fully understand how frustrating and exhausting this experience has been.
Your concerns have been escalated internally, and a senior member of our team has been assigned to take ownership of this matter. They will be in contact directly to address the outstanding ownership transfer, discuss the capacity increase you’ve requested, and provide clear next steps so this can move forward properly.
This is not the experience we want for our customers, and your feedback is being taken seriously as we work to resolve this and restore trust.
Thank you.
Kind regards,
Thank you for sharing this feedback so openly. We fully understand how frustrating and exhausting this experience has been.
Your concerns have been escalated internally, and a senior member of our team has been assigned to take ownership of this matter. They will be in contact directly to address the outstanding ownership transfer, discuss the capacity increase you’ve requested, and provide clear next steps so this can move forward properly.
This is not the experience we want for our customers, and your feedback is being taken seriously as we work to resolve this and restore trust.
Thank you.
Kind regards,