FM
Frank M
1 reviews | Active since Jul 2010
25 Nov 2025, 13:59
Very poor customer service
We are very happy customers of Gosolr and we have enjoyed making use of the solar system, however, we have sold our house and the new owners are not wanting to keep the solar system. I had to wait for 3 weeks to get a de-installation invoice and still no date when the system will be removed. We need the system removed before an electrician can issue a CoC as part of the sale of the house. When are you coming????
Helpful (0)
Replies (2)0
Replies (2)
GoSolr's replyOfficial
25 Nov 2025, 15:37Hi Frank,
Thank you for sharing your experience with us, we understand how important it is to have the system removed promptly so your COC can be finalised.
Our team has already been in touch, and we’re prioritising your case to ensure the de-installation is completed as quickly as possible. You’ve been a valued GoSolr customer, and we appreciate your patience while we work to resolve this smoothly.
If anything changes in the meantime, our team will keep you updated directly.
Kind regards,
The GoSolr team
Thank you for sharing your experience with us, we understand how important it is to have the system removed promptly so your COC can be finalised.
Our team has already been in touch, and we’re prioritising your case to ensure the de-installation is completed as quickly as possible. You’ve been a valued GoSolr customer, and we appreciate your patience while we work to resolve this smoothly.
If anything changes in the meantime, our team will keep you updated directly.
Kind regards,
The GoSolr team
GoSolr's reply25 Nov 2025, 15:37
Official
Hi Frank,
Thank you for sharing your experience with us, we understand how important it is to have the system removed promptly so your COC can be finalised.
Our team has already been in touch, and we’re prioritising your case to ensure the de-installation is completed as quickly as possible. You’ve been a valued GoSolr customer, and we appreciate your patience while we work to resolve this smoothly.
If anything changes in the meantime, our team will keep you updated directly.
Kind regards,
The GoSolr team
Thank you for sharing your experience with us, we understand how important it is to have the system removed promptly so your COC can be finalised.
Our team has already been in touch, and we’re prioritising your case to ensure the de-installation is completed as quickly as possible. You’ve been a valued GoSolr customer, and we appreciate your patience while we work to resolve this smoothly.
If anything changes in the meantime, our team will keep you updated directly.
Kind regards,
The GoSolr team
GoSolr's replyOfficial
25 Nov 2025, 15:52Hi Frank,
Thank you for sharing your experience with us, we understand how important it is to have the system removed promptly so your COC can be finalised.
Our team has already been in touch, and we’re prioritising your case to ensure the de-installation is completed as quickly as possible. You’ve been a valued GoSolr customer, and we appreciate your patience while we work to resolve this smoothly.
If anything changes in the meantime, our team will keep you updated directly.
Kind regards,
The GoSolr Team
Thank you for sharing your experience with us, we understand how important it is to have the system removed promptly so your COC can be finalised.
Our team has already been in touch, and we’re prioritising your case to ensure the de-installation is completed as quickly as possible. You’ve been a valued GoSolr customer, and we appreciate your patience while we work to resolve this smoothly.
If anything changes in the meantime, our team will keep you updated directly.
Kind regards,
The GoSolr Team
GoSolr's reply25 Nov 2025, 15:52
Official
Hi Frank,
Thank you for sharing your experience with us, we understand how important it is to have the system removed promptly so your COC can be finalised.
Our team has already been in touch, and we’re prioritising your case to ensure the de-installation is completed as quickly as possible. You’ve been a valued GoSolr customer, and we appreciate your patience while we work to resolve this smoothly.
If anything changes in the meantime, our team will keep you updated directly.
Kind regards,
The GoSolr Team
Thank you for sharing your experience with us, we understand how important it is to have the system removed promptly so your COC can be finalised.
Our team has already been in touch, and we’re prioritising your case to ensure the de-installation is completed as quickly as possible. You’ve been a valued GoSolr customer, and we appreciate your patience while we work to resolve this smoothly.
If anything changes in the meantime, our team will keep you updated directly.
Kind regards,
The GoSolr Team