MB
Marinus B
1 reviews | Active since Jan 2018
04 Jun 2024, 13:40
!!!!Very bad after service with GoSolr!!!
Quick to take your monthly instalments- BUT- No after-service. I have requested documentation more than six times but am still awaiting a response. We have an issue with the system and logged several calls without a response—empty promises whenever we phone the call centre. I have logged calls on the application several times and emailed the helpline, but there has been no response.
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GoSolr's replyOfficial
04 Jun 2024, 13:45Hi Marinus,
Your feedback is invaluable, and we are taking immediate steps to address this. Our team is currently investigating your case, and we will ensure that your requests for documentation and system issues are resolved as a priority. We appreciate your patience as we work to rectify this situation.
Please expect a direct call from our team to discuss your concerns and provide a resolution plan. We are committed to improving our service and ensuring your satisfaction. Thank you for bringing this to our attention.
Regards,
GoSolr Team Management
Your feedback is invaluable, and we are taking immediate steps to address this. Our team is currently investigating your case, and we will ensure that your requests for documentation and system issues are resolved as a priority. We appreciate your patience as we work to rectify this situation.
Please expect a direct call from our team to discuss your concerns and provide a resolution plan. We are committed to improving our service and ensuring your satisfaction. Thank you for bringing this to our attention.
Regards,
GoSolr Team Management
GoSolr's reply04 Jun 2024, 13:45
Official
Hi Marinus,
Your feedback is invaluable, and we are taking immediate steps to address this. Our team is currently investigating your case, and we will ensure that your requests for documentation and system issues are resolved as a priority. We appreciate your patience as we work to rectify this situation.
Please expect a direct call from our team to discuss your concerns and provide a resolution plan. We are committed to improving our service and ensuring your satisfaction. Thank you for bringing this to our attention.
Regards,
GoSolr Team Management
Your feedback is invaluable, and we are taking immediate steps to address this. Our team is currently investigating your case, and we will ensure that your requests for documentation and system issues are resolved as a priority. We appreciate your patience as we work to rectify this situation.
Please expect a direct call from our team to discuss your concerns and provide a resolution plan. We are committed to improving our service and ensuring your satisfaction. Thank you for bringing this to our attention.
Regards,
GoSolr Team Management