1 reviews | Active since Dec 2020
Urgent: Unsatisfactory Service and Lack of Communication
I hope this message finds you well. I am writing to express my deep dissatisfaction with the service I have received from GoSolr. Despite having made all necessary payments, I have experienced repeated instances of service throttling without any prior communication or alerts from your team.This lack of communication is extremely frustrating and unprofessional. It is unacceptable that services are throttled without any notification, leaving customers in the dark. Additionally, it appears that there are significant gaps in your checks and balances, as these issues persist without resolution.
I expect a prompt response to this email and immediate action to rectify the situation. Please ensure that my services are restored to full capacity and that I am informed of any future changes or issues in advance. I also request a thorough review of your customer service practices to prevent such occurrences in the future.
Thank you for your immediate attention to this matter.
Thank you for reaching out and sharing your concerns. We understand that the repeated instances of service throttling and the lack of communication are unacceptable; not the services we strive to hold ourselves to. We are currently investigating the issues you have raised and our team is committed to improving our communication and ensuring that all necessary notifications are sent promptly.
GoSolr Team Management
Thank you for reaching out and sharing your concerns. We understand that the repeated instances of service throttling and the lack of communication are unacceptable; not the services we strive to hold ourselves to. We are currently investigating the issues you have raised and our team is committed to improving our communication and ensuring that all necessary notifications are sent promptly.
GoSolr Team Management
Our team have attempted to contact you based on our findings. Please expect further attempts to reach you as we strive to give you the best customer service. We thank you for your patience and hope to be in contact with you soon.
Regards,
GoSolr Team Management
Our team have attempted to contact you based on our findings. Please expect further attempts to reach you as we strive to give you the best customer service. We thank you for your patience and hope to be in contact with you soon.
Regards,
GoSolr Team Management