1 reviews | Active since Nov 2025
🚨 URGENT: Rapid Installation, Catastrophic Support Failure & De-Installation Crisis
GoSolr is the worst ever wrt Support.
The initial installation of the [Product/System] was exceptionally fast and seamless. The process was completed efficiently, which initially gave me a positive impression of the service.
However, I have since encountered severe and unacceptable issues with your support team. I urgently require the system to be de-installed due to moving abroad and having to sell my house.
Since initiating my request for de-installation on 11th November 2025 , I have received zero response from your company.
I have called your support lines *** multiple times, but the calls go unanswered.
I have sent emails to the general support email and on the GoSolr platform, and they remain unanswered.
I am currently in a situation where I have a system installed that I urgently needs to be removed, but the company responsible for it is completely unreachable. This complete lack of support and communication is unacceptable and has caused severe frustration.
I have now resorted to cancelling my debit order so that I can at least get a phone call returned.
I demand immediate contact to schedule the urgent de-installation of the system within the next 48 hours. I expect a clear and definitive timeline for resolution.
Thank you for outlining the situation so clearly. We understand how urgent this de-installation is given your move, and we want to reassure you that your request is already with the right team. You can expect to receive the formal de-installation scheduling details within the next day or two.
Our team will be in direct contact to confirm timelines and ensure the process moves forward smoothly from here. If there’s anything additional you’d like us to note in the meantime, we’re here to assist.
Kind regards,
The GoSolr team
Thank you for outlining the situation so clearly. We understand how urgent this de-installation is given your move, and we want to reassure you that your request is already with the right team. You can expect to receive the formal de-installation scheduling details within the next day or two.
Our team will be in direct contact to confirm timelines and ensure the process moves forward smoothly from here. If there’s anything additional you’d like us to note in the meantime, we’re here to assist.
Kind regards,
The GoSolr team
To GoSolr Team:
Day 1 has passed since your public response, and I have heard absolutely nothing from you.
- No Email.
- No Phone Call.
This is a failure to meet the "day or two" timeline you provided publicly. The continuation of this non-communication is genuinely shocking and completely unacceptable, especially given the acknowledged urgency of my move.
I repeat my expectation: I require the formal de-installation scheduling details, including the confirmed date and time, by the end of Friday, November 21st, 2025.
My time is running out.
To GoSolr Team:
Day 1 has passed since your public response, and I have heard absolutely nothing from you.
- No Email.
- No Phone Call.
This is a failure to meet the "day or two" timeline you provided publicly. The continuation of this non-communication is genuinely shocking and completely unacceptable, especially given the acknowledged urgency of my move.
I repeat my expectation: I require the formal de-installation scheduling details, including the confirmed date and time, by the end of Friday, November 21st, 2025.
My time is running out.
GoSolr you need more people like her.
GoSolr you need more people like her.