Urgent Follow-Up on Unresolved Claim for Roof and Furniture Damage

I am writing to express my deep concern and growing frustration regarding the lack of response to the claim I submitted concerning the damage caused by your solar panel installation on my roof.

Despite logging the call and providing all the necessary evidence, including proof of the costs I incurred to repair the collapsed ceiling due to water leakage, I have yet to receive any form of acknowledgment, support, or resolution from your team. In addition to the structural damage, my furniture was also affected by the leak, further adding to the financial and emotional strain caused by this incident.

It has now been several months since I first reported the issue, and I am still waiting for your team to process my claim and refund the amount owed to me. This prolonged silence is unacceptable and reflects poorly on your company's customer service and accountability.

I urge you to treat this matter with the urgency and seriousness it warrants. Kindly provide a clear update on the status of my claim along with a definitive timeline.