RF
Rory F
1 reviews | Active since Jun 2021
09 Nov 2023, 15:16
UP TO THE SAME OLD TRICKS
MY FRIEND HAS JUST BEEN CUT OFF FROM THE GRID DUE TO GOSOLR NOT SUBMITTING HER DOCUMENTS TO THE CoCT BACK IN MARCH 2023. 2 HOURS ON PHONE TO GET THROUGH TO GOSOLR, AND IN THE DARK TONIGHT, SINGLE WOMAN, ALONE, BECAUSE OF YET ANOTHER GOSOLR BLUNDER. THEY SEND HER THE SAME FORMS SHE FILLED IN AND SUBMITTED TO THEM 8 MONTHS AGO.
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GoSolr's replyOfficial
14 Nov 2023, 15:23Hi Rory,
We sincerely apologise for the inconvenience and distress that Linzi experienced due to the issue with the submission of documents. We understand the gravity of the situation and the impact it had on her.
We're pleased to hear that Linzi was promptly assisted on Friday with the involvement of a CoCT representative and a technician from our end to restore and verify power flow. However, we deeply regret any inconvenience caused by the initial oversight. She was satisfied with the outcome and has advised that she will be in contact should she have any other problems.
We acknowledge that the situation could have been handled more efficiently, and we are committed to addressing the root cause of the issue to prevent such occurrences in the future. If there are any further concerns or if Linzi requires additional assistance, please reassure her that we are here to support her. We appreciate your understanding and are working to ensure a smoother and more reliable service moving forward.
Thank you for bringing this to our attention, and we apologise for any stress this may have caused.
Regards,
GoSolr Team Management
We sincerely apologise for the inconvenience and distress that Linzi experienced due to the issue with the submission of documents. We understand the gravity of the situation and the impact it had on her.
We're pleased to hear that Linzi was promptly assisted on Friday with the involvement of a CoCT representative and a technician from our end to restore and verify power flow. However, we deeply regret any inconvenience caused by the initial oversight. She was satisfied with the outcome and has advised that she will be in contact should she have any other problems.
We acknowledge that the situation could have been handled more efficiently, and we are committed to addressing the root cause of the issue to prevent such occurrences in the future. If there are any further concerns or if Linzi requires additional assistance, please reassure her that we are here to support her. We appreciate your understanding and are working to ensure a smoother and more reliable service moving forward.
Thank you for bringing this to our attention, and we apologise for any stress this may have caused.
Regards,
GoSolr Team Management
GoSolr's reply14 Nov 2023, 15:23
Official
Hi Rory,
We sincerely apologise for the inconvenience and distress that Linzi experienced due to the issue with the submission of documents. We understand the gravity of the situation and the impact it had on her.
We're pleased to hear that Linzi was promptly assisted on Friday with the involvement of a CoCT representative and a technician from our end to restore and verify power flow. However, we deeply regret any inconvenience caused by the initial oversight. She was satisfied with the outcome and has advised that she will be in contact should she have any other problems.
We acknowledge that the situation could have been handled more efficiently, and we are committed to addressing the root cause of the issue to prevent such occurrences in the future. If there are any further concerns or if Linzi requires additional assistance, please reassure her that we are here to support her. We appreciate your understanding and are working to ensure a smoother and more reliable service moving forward.
Thank you for bringing this to our attention, and we apologise for any stress this may have caused.
Regards,
GoSolr Team Management
We sincerely apologise for the inconvenience and distress that Linzi experienced due to the issue with the submission of documents. We understand the gravity of the situation and the impact it had on her.
We're pleased to hear that Linzi was promptly assisted on Friday with the involvement of a CoCT representative and a technician from our end to restore and verify power flow. However, we deeply regret any inconvenience caused by the initial oversight. She was satisfied with the outcome and has advised that she will be in contact should she have any other problems.
We acknowledge that the situation could have been handled more efficiently, and we are committed to addressing the root cause of the issue to prevent such occurrences in the future. If there are any further concerns or if Linzi requires additional assistance, please reassure her that we are here to support her. We appreciate your understanding and are working to ensure a smoother and more reliable service moving forward.
Thank you for bringing this to our attention, and we apologise for any stress this may have caused.
Regards,
GoSolr Team Management