JC
JJ C
1 reviews | Active since Nov 2021
28 Feb 2025, 16:52
Unsatisfactory service
It has been 2 Weeks since I reported a problem. Two “Tickets” were closed after they emailed me a meaningless DIY video. I then logged a 3rd ticket. They called me during office hours while away from home. We made an appointment to call at 16:00 in the afternoon. I rushed home to take the call at home to follow instructions for DIY resolution to the problem. They did not bother to call. Only the next day, again during office hours. Two weeks since I reported the problem. Still nothing done about it..
Helpful (0)
Replies (2)0
Replies (2)
GoSolr's replyOfficial
28 Feb 2025, 17:21Hi Peter,
This is not the standard of service we aim to provide, and we understand how frustrating this experience has been for you.
We’ve reviewed your concerns and are actively working to resolve them. Your Customer Account Manager has already reached out to you and will continue to keep you updated on the progress.
We understand the inconvenience caused by the delays and missed calls, and we are committed to ensuring this issue is resolved as quickly as possible. Your feedback is valuable, and we are taking steps to improve communication and ensure a smoother experience moving forward.
Thank you for bringing this to our attention. We truly appreciate your patience.
Sincerely,
GoSolr Team Management
This is not the standard of service we aim to provide, and we understand how frustrating this experience has been for you.
We’ve reviewed your concerns and are actively working to resolve them. Your Customer Account Manager has already reached out to you and will continue to keep you updated on the progress.
We understand the inconvenience caused by the delays and missed calls, and we are committed to ensuring this issue is resolved as quickly as possible. Your feedback is valuable, and we are taking steps to improve communication and ensure a smoother experience moving forward.
Thank you for bringing this to our attention. We truly appreciate your patience.
Sincerely,
GoSolr Team Management
GoSolr's reply28 Feb 2025, 17:21
Official
Hi Peter,
This is not the standard of service we aim to provide, and we understand how frustrating this experience has been for you.
We’ve reviewed your concerns and are actively working to resolve them. Your Customer Account Manager has already reached out to you and will continue to keep you updated on the progress.
We understand the inconvenience caused by the delays and missed calls, and we are committed to ensuring this issue is resolved as quickly as possible. Your feedback is valuable, and we are taking steps to improve communication and ensure a smoother experience moving forward.
Thank you for bringing this to our attention. We truly appreciate your patience.
Sincerely,
GoSolr Team Management
This is not the standard of service we aim to provide, and we understand how frustrating this experience has been for you.
We’ve reviewed your concerns and are actively working to resolve them. Your Customer Account Manager has already reached out to you and will continue to keep you updated on the progress.
We understand the inconvenience caused by the delays and missed calls, and we are committed to ensuring this issue is resolved as quickly as possible. Your feedback is valuable, and we are taking steps to improve communication and ensure a smoother experience moving forward.
Thank you for bringing this to our attention. We truly appreciate your patience.
Sincerely,
GoSolr Team Management
GoSolr's replyOfficial
20 Oct 2025, 09:33Hi Jaco,
Thank you again for your patience while we worked through this matter. We understand it took longer than expected, and we truly appreciate you sticking with us. We’re glad the issue has now been fully resolved and hope your experience with your GoSolr system is smooth going forward.
Kind regards,
The GoSolr Team
Thank you again for your patience while we worked through this matter. We understand it took longer than expected, and we truly appreciate you sticking with us. We’re glad the issue has now been fully resolved and hope your experience with your GoSolr system is smooth going forward.
Kind regards,
The GoSolr Team
GoSolr's reply20 Oct 2025, 09:33
Official
Hi Jaco,
Thank you again for your patience while we worked through this matter. We understand it took longer than expected, and we truly appreciate you sticking with us. We’re glad the issue has now been fully resolved and hope your experience with your GoSolr system is smooth going forward.
Kind regards,
The GoSolr Team
Thank you again for your patience while we worked through this matter. We understand it took longer than expected, and we truly appreciate you sticking with us. We’re glad the issue has now been fully resolved and hope your experience with your GoSolr system is smooth going forward.
Kind regards,
The GoSolr Team