Unhappy Gosolr customer

I would like to raise a concern about the Sparki installation which was made a month ago.

Upon the original quotation, which was discussed with Gosolr via phone, it was clearly requested that I want solar on my wendy house (which I am paying for) as well as my main house to be connected to this. A date was agreed upon for the installer’s arrival.

Upon the completion of the installation, the installers confirmed with three people including myself that my Wendy house is on solar. One of the installers went inside the Wendy house, came back out and confirmed for a second time that the Wendy house was indeed connected to solar.

About three days after the installation, the power went out, and I realized with great disappointment that the Wendy house was NOT connected to solar. After numerous phone calls and detailed explanations towards Golosr and Sparki we suddenly received a quotation for the connection of the Wendy house.

My concern is: Why did I receive a quotation for something that should have been done from the first installation? Confirming to a client that something is done in the first place and now the client must pay an additional charge is highly unprofessional.

How are we going to resolve this, as I am now paying Gosolr and Eskom? I continue receiving phone calls from Gosolr that they will resolve this problem, but I am still waiting. In the meantime I am receiving WhatsApp messages from Sparki because they need to finalize the COC. They must either fix this problem or remove the solar. But this needs to come to a point.