Under their Mercy for their shocking service

I have mixed emotions even writing this review as they traumatized me with their appalling customer service. I app**** in January and only got the product in April ( 3 months after i had signed the agreement and even got to the phase of paying for the installation). In March they sent the workman to my premises for installation, only to find out 3 hours later that the electrician will not be coming because he was told not to come by GoSolr.

When I angrily called Gosolr about this here are the various reasons they gave me of why they would not install at my premises: 1) I stay in the township, they will refund me back 2)My area is unsafe for their product, 3) people in my area will "throw stones on the panels and damage it, 4) they person who approved my application is new and shouldn't have proceeded with my application after I had mentioned my residence (Of which I could not understand because its an automated application process)

I fought for answers for their absurd reasoning, but not one took accountability, nor responded to me. I told them they will install this system and give me the service I need, because I do not want a refund.

They are quick to email you when they want compliance or documents, but never respond to emails to acknowledge if they had received the documents they requested, or what is the next step

If it was not for a lady called Zinhle who I stumbled across when I called out of frustration of adding this expensive system on my insurance-but did not even have it, she understood my frustration and heard me crying on the other side of the phone, and was the only person who escalated my call to their senior. She even indicated that on her side its showing that i have the solar and its working fine. 2 weeks later after communicating with the senior they "made an exception" and installed at my premises.

I am uneasy recommending them to others because of the appalling service, lack of communication, no dedicated personnel to guide what is the next phase/step they gave me.

I am also praying that nothing happens to it that will lead me to communicating with Gosolr.