Unacceptable unsatisfied NEW CUSTOMS.

Good day..We as new clients are very ..no extremely disappointed in your service...I will not be recommending you to anyone needing solar... Especially Sparki.

So to start just keep in mind we.have NO ESKOM POWER for 9 days and counting cauce the transformer burd down to the ground. On Thursday 26 of February Sparki came to do our installation..Broke my wall,did the earth incorrectly but that's fine all that can be fix it..After almost the whole day of work 6 men on site they informed us the battery is faulty, someone will be there on the next day to bring a new battery..Waited the whole day no one came ..I had to phone office to get a ticket number and only then did they phoned to inform us someone will come on Saturday..So Saturday about 12 they came 2 sparki men.They was in a huge hurry replaced the battery struggle a lot relised the cables was wrongly connected on Thursday this is after they started their car to leave very much in a hurry, oky so on Sunday it was rainy and we were not on the system a lot cause of the battery being low ..On Monday I put only the Fridge on the system and about 10am al went dark ...Phoned got a ticket number ..Tuesday 3 of March someone came just to have a look ..yes it's the battery but came without a battery..She put in a Jobcard ..(stil keep in mine we do not have any electricity)..The lady of Sparki phoned and.tells my husband they will come on Monday 9 March to replace the battery.So we have to wait a nother week for a nother battery..A WEEK...How is this service..Why sould a new client struggle so much just to use your system why is sparki so unreliable... The parts is also second hand part...My money isn't second hand...

This is very unprofessional and unacceptable.. We have not used the system as of yet and has more trouble then we signed up for...And stil waiting...

Please get back to us on were we stand cause we are thinking on getting your system removed with no cost on our behalf cause you promised service and.there is non ...