1 reviews | Active since Jun 2023
Unacceptable Service & Unhelpful Support – GoSolr
I have been a loyal GoSolr customer, always keeping my monthly installments up to date and fulfilling my contractual obligations. However, since 17 February 2025 (for more than two weeks now), I have been struggling with the GoSolr app. My plant data is not visible, preventing me from managing my system properly.
Despite logging multiple tickets and following up repeatedly, I have received no real solution. While support initially claimed this was a system-wide issue, other GoSolr customers I know had no problems. Even after receiving confirmation that the app was "fully operational," my issue remains unresolved.
To make matters worse, on 20 February, when I called GoSolr for assistance, I was met with an unhelpful and dismissive call agent who provided no meaningful support or resolution. This level of poor customer service is unacceptable for a paying customer.
Thank you for sharing your concerns with us. We completely understand how frustrating this situation must be.
We apologize for the issues you've been facing with the GoSolr app. We know how important it is for you to have full access to your system’s data, and we are truly sorry for the inconvenience caused.
Our technical team is currently investigating the matter with high priority, and our escalations team will get in touch with you directly to ensure the issue is fully addressed. We will keep you updated on the progress and make sure everything is resolved as soon as possible.
We appreciate your patience, and we’re committed to resolving this as quickly as we can.
Sunny regards,
GoSolr Management
Thank you for sharing your concerns with us. We completely understand how frustrating this situation must be.
We apologize for the issues you've been facing with the GoSolr app. We know how important it is for you to have full access to your system’s data, and we are truly sorry for the inconvenience caused.
Our technical team is currently investigating the matter with high priority, and our escalations team will get in touch with you directly to ensure the issue is fully addressed. We will keep you updated on the progress and make sure everything is resolved as soon as possible.
We appreciate your patience, and we’re committed to resolving this as quickly as we can.
Sunny regards,
GoSolr Management
While I am now happy with the service I received from Waidan, once the issue was escalated to a technical specialist, it is still disappointing that I had to go through such a long delay for a simple resolution. As a customer, I expect better service and faster response times without having to resort to public reviews to get attention.I hope that in the future, GoSolr takes proactive steps to resolve issues quicker and provide better support to prevent similar delays.Best regards,
Ilse Theunissen
While I am now happy with the service I received from Waidan, once the issue was escalated to a technical specialist, it is still disappointing that I had to go through such a long delay for a simple resolution. As a customer, I expect better service and faster response times without having to resort to public reviews to get attention.I hope that in the future, GoSolr takes proactive steps to resolve issues quicker and provide better support to prevent similar delays.Best regards,
Ilse Theunissen