MS
Marius S
1 reviews | Active since Jul 2011
04 Sept 2025, 07:39
Unable to do basic admin correct
I have been with GoSolr for a bit over 2 years, and the service in general has been good.
In April 2025 I changed my Bank details for the debit order and all was good, but suddenly for the August payment, the debit order went off to old account number. The account still exists, but there is no funds in there as it is not currently in use.
R115 bank fees for a failed debit order, taken from the incorrect account, after collecting from the correct account for multiple months.
This is unacceptable on SO MANY LEVELS.
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GoSolr's replyOfficial
05 Sept 2025, 14:15Hi Marius,
hank you for bringing this to our attention and allowing us the opportunity to assist you.
We sincerely apologise for the inconvenience caused by the debit order being collected from your old account. Our team is arranging a new authentication to ensure this does not happen again.
We appreciate your patience and understanding, and we remain committed to ensuring your experience with GoSolr is smooth and hassle-free moving forward
hank you for bringing this to our attention and allowing us the opportunity to assist you.
We sincerely apologise for the inconvenience caused by the debit order being collected from your old account. Our team is arranging a new authentication to ensure this does not happen again.
We appreciate your patience and understanding, and we remain committed to ensuring your experience with GoSolr is smooth and hassle-free moving forward
Best regards,
GoSolr's reply05 Sept 2025, 14:15
Official
Hi Marius,
hank you for bringing this to our attention and allowing us the opportunity to assist you.
We sincerely apologise for the inconvenience caused by the debit order being collected from your old account. Our team is arranging a new authentication to ensure this does not happen again.
We appreciate your patience and understanding, and we remain committed to ensuring your experience with GoSolr is smooth and hassle-free moving forward
hank you for bringing this to our attention and allowing us the opportunity to assist you.
We sincerely apologise for the inconvenience caused by the debit order being collected from your old account. Our team is arranging a new authentication to ensure this does not happen again.
We appreciate your patience and understanding, and we remain committed to ensuring your experience with GoSolr is smooth and hassle-free moving forward
Best regards,