JS
JAN S
1 reviews | Active since Mar 2026
16 Mar 2026, 22:28
Title: Long-Term Client Ignored – System Disconnected
Title: Long-Term Client Ignored – System Disconnected (***)
I have been a GoSolar client for more than 3 years, yet my solar system has been disconnected since last Thursday, forcing me to rely on costly Eskom electricity.
The issue has been reported three times with no resolution. I was promised a March credit, but instead received another invoice.
The Reduction Agreement and de-installation payment are still outstanding, and attempts to contact GoSolar have failed as phones appear down and emails go unanswered.
This level of service to a long-standing client is extremely disappointing.
Reference: #93333
Helpful (0)
Replies (1)0
Replies (1)
GoSolr's replyOfficial
17 Mar 2026, 16:17Hi Jan,
We understand how frustrating this must be.
Your reference has been shared with our escalation team for urgent attention, and the matter is currently being reviewed. A member of our team will be in contact with you soon to assist and provide clarity on the disconnection, billing, and next steps.
Thank you for bringing this to our attention, we will work to have this addressed.
Kind regards,
The GoSolr Team
We understand how frustrating this must be.
Your reference has been shared with our escalation team for urgent attention, and the matter is currently being reviewed. A member of our team will be in contact with you soon to assist and provide clarity on the disconnection, billing, and next steps.
Thank you for bringing this to our attention, we will work to have this addressed.
Kind regards,
The GoSolr Team
GoSolr's reply17 Mar 2026, 16:17
Official
Hi Jan,
We understand how frustrating this must be.
Your reference has been shared with our escalation team for urgent attention, and the matter is currently being reviewed. A member of our team will be in contact with you soon to assist and provide clarity on the disconnection, billing, and next steps.
Thank you for bringing this to our attention, we will work to have this addressed.
Kind regards,
The GoSolr Team
We understand how frustrating this must be.
Your reference has been shared with our escalation team for urgent attention, and the matter is currently being reviewed. A member of our team will be in contact with you soon to assist and provide clarity on the disconnection, billing, and next steps.
Thank you for bringing this to our attention, we will work to have this addressed.
Kind regards,
The GoSolr Team