Threathening paying clients, pathetic service no professionalist at all , poor client service

To Whom It May Concern, I am writing to formally raise a complaint regarding the unacceptable service I have received from GoSolr following the cancellation of my subscription. I cancelled my subscription and was informed that I needed to pay a cancellation fee of R23 000. I made this payment immediately and sent the proof of payment to your finance department on the same day. I was advised that I would receive a call from Sparki Solar, your subcontractor, to arrange the de‑installation of the system. To my surprise, no one contacted me—not even a basic acknowledgement. I eventually had to follow up myself to ask when the system would be de‑installed. What is even more concerning is that my account was debited again after I had already paid the R23 000, even though it was confirmed that no further debit orders would go off because the de‑installation fee had been paid. Shortly after that, I received an email from a law firm I have no prior dealings with, demanding that I send them proof of payment. I refused, as I have no contractual relationship with them, and I had already submitted the POP directly to GoSolr. Despite this, I am now receiving messages claiming that I owe money—while GoSolr has completely ignored the fact that I already paid the R23 000 de‑installation fee. This entire experience has been extremely frustrating. The service has been pathetic:

Very poor communication No accurate system notes on your side Repeated explanations required every time I call No follow‑through after my payment Incorrect debits despite prior confirmation

This is not the standard of service I expected, and based on this experience, I would not recommend anyone to sign up with your company. I request the following:

Immediate confirmation that my account is fully settled. An urgent reversal or refund of any incorrect debit made after the cancellation. A formal update on the de‑installation date. Removal of any incorrect “outstanding balance” from your systems. A written explanation of how this error occurred and what will be done to prevent it from happening to others.

I look forward to a swift resolution