wD
wendy D
1 reviews | Active since Aug 2023
05 Sept 2024, 09:50
THERE AFTER SERVICE IS A JOKE – DON’T USE GOSOLR
THERE AFTER SERVICE IS A JOKE – DON’T USE GOSOLR We have emailed gosolr multiple multiple times to no avail. They promised when installing that if our electricity bill did not come down, they would come and check the default settings on the inverter. The Customer Account Manager responds all the time and promises the technical department will contact me for a house visit and but not even an email from them. , .... the after service is a joke. I guess they know we have signed a contract and therefor are no longer an asset to them.
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GoSolr's replyOfficial
05 Sept 2024, 10:39Hi Wendy,
We acknowledge your feedback and understand that you’re frustrated with the current situation. It is important to us that every customer receives the service they deserve.
Could you kindly provide us with your contact details linked to your GoSolr account to look into this further, our team would like to investigate this matter promptly and ensure that your concerns are properly addressed.
Sincerely,
GoSolr Team Management
We acknowledge your feedback and understand that you’re frustrated with the current situation. It is important to us that every customer receives the service they deserve.
Could you kindly provide us with your contact details linked to your GoSolr account to look into this further, our team would like to investigate this matter promptly and ensure that your concerns are properly addressed.
Sincerely,
GoSolr Team Management
GoSolr's reply05 Sept 2024, 10:39
Official
Hi Wendy,
We acknowledge your feedback and understand that you’re frustrated with the current situation. It is important to us that every customer receives the service they deserve.
Could you kindly provide us with your contact details linked to your GoSolr account to look into this further, our team would like to investigate this matter promptly and ensure that your concerns are properly addressed.
Sincerely,
GoSolr Team Management
We acknowledge your feedback and understand that you’re frustrated with the current situation. It is important to us that every customer receives the service they deserve.
Could you kindly provide us with your contact details linked to your GoSolr account to look into this further, our team would like to investigate this matter promptly and ensure that your concerns are properly addressed.
Sincerely,
GoSolr Team Management