The solar system is great but the after sales service is beyond a joke.

We had a solar system installed on 17 February, 2023. Very soon after the installers left, we realised that the prepaid Eskom electricity meter did not appear to be functioning. The new "Eskom Plug" installed does not work. I called and reported it and was told that a ticket had been opened.

We called on Monday as no one had come to fix it and were told it's a municipality issue. The municipality came out the same day to check (Note even the municipality has better service than GoSolr) and advised it is the new plug they installed that isn't working as we suspected.

We have called multiple times and emailed but absolutely no response dispite being told each time that it has been escalated.

We cannot load prepaid electricity and are now going to run out as it's been nearly a month of waiting.

The installer told us that he does not issue a certificate of compliance and some one else would come and do that which has yet to happen. I have to submit CoC to our insurance company.

Can you please urgently have someone contact us.

The solar system is great but the after sales service is beyond a joke.