FM
Farhana M

1 reviews | Active since Dec 2021

31 Jan 2025, 19:02

Thank you Washfieka Brandt

I tried calling GoSolr about changing my settings for load shedding. Held on for 15 minutes and ended the call. I remembered that I had chatted to a lady who assisted me in the past and I reached out to her on what’s app. Washfieka Brandt. She assisted me in downloading the app and then guided me through the process competently After successfully changing the settings She then told me that she doesn’t work there any longer. I am impressed that an ex employee so willingly assisted me. Go Solr you lost an asset to your company and thank you Washfieka!

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Replies (1)
GoSolr
GoSolr's reply31 Jan 2025, 20:03
Official
Hi Farhana

Thank you for sharing your experience with us. Our lines were experiencing high call volumes at the time, and we understand how frustrating that can be, and we appreciate your patience.

We’re incredibly touched by Washfieka Brandt’s willingness to assist you, even after leaving GoSolr. Her professionalism and dedication speak volumes, and we couldn’t agree more—she truly is an asset.

Your feedback has been noted, and we are actively working on improving our support channels to ensure quicker and more seamless assistance for all our customers, especially during busy periods.

Sunny regards
GoSolr management