PB
Petrus B
1 reviews | Active since Apr 2024
30 Apr 2024, 19:03
Terrible technical support (normal & after hours)
Technical team unable to resolve my issue with the inverter. The females over the call just kept telling me to press random things. Basically, every single button. My wife calls daily, such a struggle.
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GoSolr's replyOfficial
06 May 2024, 10:16Hi Petrus,
Your feedback is invaluable to us, thank you for advising us of this. Rest assured that we take your concerns seriously and are committed to addressing them promptly. We will review the interaction with our technical team to identify areas for improvement and ensure that support protocols are in place. Please could you also reply to this or call in as one of our support can then reach out to you.
Please know that your satisfaction is our top priority, and we are dedicated to resolving the issue with your inverter as quickly and effectively as possible. We appreciate your patience and understanding during this process. We are here to help and ensure that your experience with GoSolr is a positive one.
Thank you for bringing this matter to our attention. We value your feedback and the opportunity to improve our service.
Best regards,
GoSolr Team Management
Your feedback is invaluable to us, thank you for advising us of this. Rest assured that we take your concerns seriously and are committed to addressing them promptly. We will review the interaction with our technical team to identify areas for improvement and ensure that support protocols are in place. Please could you also reply to this or call in as one of our support can then reach out to you.
Please know that your satisfaction is our top priority, and we are dedicated to resolving the issue with your inverter as quickly and effectively as possible. We appreciate your patience and understanding during this process. We are here to help and ensure that your experience with GoSolr is a positive one.
Thank you for bringing this matter to our attention. We value your feedback and the opportunity to improve our service.
Best regards,
GoSolr Team Management
GoSolr's reply06 May 2024, 10:16
Official
Hi Petrus,
Your feedback is invaluable to us, thank you for advising us of this. Rest assured that we take your concerns seriously and are committed to addressing them promptly. We will review the interaction with our technical team to identify areas for improvement and ensure that support protocols are in place. Please could you also reply to this or call in as one of our support can then reach out to you.
Please know that your satisfaction is our top priority, and we are dedicated to resolving the issue with your inverter as quickly and effectively as possible. We appreciate your patience and understanding during this process. We are here to help and ensure that your experience with GoSolr is a positive one.
Thank you for bringing this matter to our attention. We value your feedback and the opportunity to improve our service.
Best regards,
GoSolr Team Management
Your feedback is invaluable to us, thank you for advising us of this. Rest assured that we take your concerns seriously and are committed to addressing them promptly. We will review the interaction with our technical team to identify areas for improvement and ensure that support protocols are in place. Please could you also reply to this or call in as one of our support can then reach out to you.
Please know that your satisfaction is our top priority, and we are dedicated to resolving the issue with your inverter as quickly and effectively as possible. We appreciate your patience and understanding during this process. We are here to help and ensure that your experience with GoSolr is a positive one.
Thank you for bringing this matter to our attention. We value your feedback and the opportunity to improve our service.
Best regards,
GoSolr Team Management