AM
Andrew M
1 reviews | Active since May 2024
01 May 2024, 08:52
TERRIBLE TECHNICAL SUPPORT
*********** technical team, after hours agents are never available. I wish I’d known the level of customer service before joining.
Helpful (0)
Replies (1)0
Replies (1)
GoSolr's replyOfficial
06 May 2024, 10:21Dear Andrew,
Your feedback is essential to us and we understand the importance of timely and accessible customer support, and we are committed to addressing the issues you have raised. Our team is currently reviewing our support processes to ensure that we can provide more efficient and reliable assistance to all our valued customers. Please be assured that we take your concerns seriously, and we are dedicated to improving our customer service standards. Your satisfaction is our priority, and we will strive to make the necessary changes to update you and assist. Please may you attach details of your account with us to assist promptly.
We are here to listen to your concerns and work towards resolving them as quickly as possible. Thank you for bringing this matter to our attention. We appreciate your feedback and the opportunity to enhance your experience with GoSolr.
Best regards,
GoSolr Team Management
Your feedback is essential to us and we understand the importance of timely and accessible customer support, and we are committed to addressing the issues you have raised. Our team is currently reviewing our support processes to ensure that we can provide more efficient and reliable assistance to all our valued customers. Please be assured that we take your concerns seriously, and we are dedicated to improving our customer service standards. Your satisfaction is our priority, and we will strive to make the necessary changes to update you and assist. Please may you attach details of your account with us to assist promptly.
We are here to listen to your concerns and work towards resolving them as quickly as possible. Thank you for bringing this matter to our attention. We appreciate your feedback and the opportunity to enhance your experience with GoSolr.
Best regards,
GoSolr Team Management
GoSolr's reply06 May 2024, 10:21
Official
Dear Andrew,
Your feedback is essential to us and we understand the importance of timely and accessible customer support, and we are committed to addressing the issues you have raised. Our team is currently reviewing our support processes to ensure that we can provide more efficient and reliable assistance to all our valued customers. Please be assured that we take your concerns seriously, and we are dedicated to improving our customer service standards. Your satisfaction is our priority, and we will strive to make the necessary changes to update you and assist. Please may you attach details of your account with us to assist promptly.
We are here to listen to your concerns and work towards resolving them as quickly as possible. Thank you for bringing this matter to our attention. We appreciate your feedback and the opportunity to enhance your experience with GoSolr.
Best regards,
GoSolr Team Management
Your feedback is essential to us and we understand the importance of timely and accessible customer support, and we are committed to addressing the issues you have raised. Our team is currently reviewing our support processes to ensure that we can provide more efficient and reliable assistance to all our valued customers. Please be assured that we take your concerns seriously, and we are dedicated to improving our customer service standards. Your satisfaction is our priority, and we will strive to make the necessary changes to update you and assist. Please may you attach details of your account with us to assist promptly.
We are here to listen to your concerns and work towards resolving them as quickly as possible. Thank you for bringing this matter to our attention. We appreciate your feedback and the opportunity to enhance your experience with GoSolr.
Best regards,
GoSolr Team Management