Terrible service

Item: GoSolr
Rating: 1
Author: Bertie M

After close to two months, not the after sales or management think it important enough to even try and make contact regarding my endless requests to find someone to solve my problem. Only one lady gives her all to try and help. Cannot use the app as the ****le is faulty. They do not communicate with their installer partner or give any feedback on when someone will attempt to solve my problem. I will not recommend them to anyone seeking a solar company.

Helpful (0)

Replies (1)

GoSolr's replyOfficial

07 Jul 2025, 12:29

Hi Bertie,

Thanks for reaching out and sharing your concerns. Our management team has already been in touch with you and will continue to stay closely involved to assist with resolving the issue.

We appreciate your patience as we work with our installer partner to find a solution, and we’ll keep you updated every step of the way.

If you have any further questions or need assistance, please don’t hesitate to get in touch.

Warm regards,
The GoSolr Team

GoSolr's reply07 Jul 2025, 12:29

Official

Hi Bertie,

Thanks for reaching out and sharing your concerns. Our management team has already been in touch with you and will continue to stay closely involved to assist with resolving the issue.

We appreciate your patience as we work with our installer partner to find a solution, and we’ll keep you updated every step of the way.

If you have any further questions or need assistance, please don’t hesitate to get in touch.

Warm regards,
The GoSolr Team