Terrible service - Don’t recommend

Appalling service and worse customer “care” help. Send in technicians that tell you they will be there between 9-10 and then only one guy shows up at 11 and has to wait for the rest of the team. The “technician” installing the system has to phone a friend to find out what he must do for every next step and yet they say they are qualified technicians? Then they’re meant to come back on the Saturday and don’t? Only come back on Tuesday and then tell me the timers the told me to buy isn’t going to work with the system? And all the customer care can say is we strive for good customer service but they don’t even answer the phones? I have had the system for a week and use the same amount of electricity that I did before installing? Can’t connect to the app? They expect you to just sit around and wait for them to come. I honestly would appreciate if you came and got your terrible system back.