MJ
Meiron J
1 reviews | Active since Jul 2017
11 Aug 2025, 15:51
Terrible service and total lack of accountability
I moved into a house with solar installed by GoSolr. After moving in it was found that when the solar was installed, the roof was damaged. GoSolr committed to fixing the damage but are yet to action on this promise. They have sent a roof repairman for an inspection and to get a quote, however, he has not been able to come and do the job as he says that he requires payment before. This is due to him completing other jobs for GoSolr and not receiving payment for his services.
This issue has been ongoing for over 5 months.
The only reason this is a 1 star rating is because there is no zero-star rating available.
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Replies (4)0
Replies (4)
GoSolr's replyOfficial
12 Aug 2025, 09:06Hi Meiron,
Thank you for sharing your experience. We completely understand how frustrating this experience must be, and we want to assure you that it’s receiving the attention it deserves.
A team member will be in touch with you before the end of the day to provide an update. We're committed to resolving this as quickly and smoothly as possible.
Thank you for sharing your experience. We completely understand how frustrating this experience must be, and we want to assure you that it’s receiving the attention it deserves.
A team member will be in touch with you before the end of the day to provide an update. We're committed to resolving this as quickly and smoothly as possible.
Warm regards
The GoSolr Team
GoSolr's reply12 Aug 2025, 09:06
Official
Hi Meiron,
Thank you for sharing your experience. We completely understand how frustrating this experience must be, and we want to assure you that it’s receiving the attention it deserves.
A team member will be in touch with you before the end of the day to provide an update. We're committed to resolving this as quickly and smoothly as possible.
Thank you for sharing your experience. We completely understand how frustrating this experience must be, and we want to assure you that it’s receiving the attention it deserves.
A team member will be in touch with you before the end of the day to provide an update. We're committed to resolving this as quickly and smoothly as possible.
Warm regards
The GoSolr Team
MJ
Meiron J's updateReviewer Update
12 Aug 2025, 15:50It is of no surprise that I have not received a phone call. The blatant dishonesty is astounding but quite frankly not surprising. This is completely in line with the level of service received so far.
MJ
Meiron J's update12 Aug 2025, 15:50
Reviewer Update
It is of no surprise that I have not received a phone call. The blatant dishonesty is astounding but quite frankly not surprising. This is completely in line with the level of service received so far.
MJ
Meiron J's updateReviewer Update
14 Aug 2025, 14:56After writing this review, due to the bad publicity received GoSolr paid the roof repairman. However, it has now been found that significant extra damage was caused due to the lengthy delay of this issue being resolved.
Waidan in escalations told me via phone call that GoSolr would take responsibility and pay for the extra damage caused by Gosolr’s inability to resolve the matter in a timely fashion. However, upon asking for written confirmation of this via email, this did not happen. Rather, he requested pictures of the damage so that he could report it. This is exactly the same as what he did many months ago with no progress.
When trying to get hold of Waidan, I was first informed that he does not take inbound calls, then I was told I would be put through but was put on hold for 15 minutes with no answer from Waidan.
I am now being forced to resort to possible legal action.
Waidan in escalations told me via phone call that GoSolr would take responsibility and pay for the extra damage caused by Gosolr’s inability to resolve the matter in a timely fashion. However, upon asking for written confirmation of this via email, this did not happen. Rather, he requested pictures of the damage so that he could report it. This is exactly the same as what he did many months ago with no progress.
When trying to get hold of Waidan, I was first informed that he does not take inbound calls, then I was told I would be put through but was put on hold for 15 minutes with no answer from Waidan.
I am now being forced to resort to possible legal action.
MJ
Meiron J's update14 Aug 2025, 14:56
Reviewer Update
After writing this review, due to the bad publicity received GoSolr paid the roof repairman. However, it has now been found that significant extra damage was caused due to the lengthy delay of this issue being resolved.
Waidan in escalations told me via phone call that GoSolr would take responsibility and pay for the extra damage caused by Gosolr’s inability to resolve the matter in a timely fashion. However, upon asking for written confirmation of this via email, this did not happen. Rather, he requested pictures of the damage so that he could report it. This is exactly the same as what he did many months ago with no progress.
When trying to get hold of Waidan, I was first informed that he does not take inbound calls, then I was told I would be put through but was put on hold for 15 minutes with no answer from Waidan.
I am now being forced to resort to possible legal action.
Waidan in escalations told me via phone call that GoSolr would take responsibility and pay for the extra damage caused by Gosolr’s inability to resolve the matter in a timely fashion. However, upon asking for written confirmation of this via email, this did not happen. Rather, he requested pictures of the damage so that he could report it. This is exactly the same as what he did many months ago with no progress.
When trying to get hold of Waidan, I was first informed that he does not take inbound calls, then I was told I would be put through but was put on hold for 15 minutes with no answer from Waidan.
I am now being forced to resort to possible legal action.
GoSolr's replyOfficial
17 Oct 2025, 17:08Hi Meiron,
Thank you for sharing your experience with us. We understand how frustrating this situation has been and appreciate your patience as we worked through it. Our contractor has completed the installation work and conducted a thorough inspection.
We truly value your feedback and the opportunity to address your concerns.
Warm regards,
The GoSolr Team
Thank you for sharing your experience with us. We understand how frustrating this situation has been and appreciate your patience as we worked through it. Our contractor has completed the installation work and conducted a thorough inspection.
We truly value your feedback and the opportunity to address your concerns.
Warm regards,
The GoSolr Team
GoSolr's reply17 Oct 2025, 17:08
Official
Hi Meiron,
Thank you for sharing your experience with us. We understand how frustrating this situation has been and appreciate your patience as we worked through it. Our contractor has completed the installation work and conducted a thorough inspection.
We truly value your feedback and the opportunity to address your concerns.
Warm regards,
The GoSolr Team
Thank you for sharing your experience with us. We understand how frustrating this situation has been and appreciate your patience as we worked through it. Our contractor has completed the installation work and conducted a thorough inspection.
We truly value your feedback and the opportunity to address your concerns.
Warm regards,
The GoSolr Team