Terrible Service

Service is so bad after you have signed up with them. The do not call you back nor do they answer tickets on their system. I have sent them this complaint with no response: I am writing to express my dissatisfaction with the service I have received from GoSolr.

I logged a support ticket on 20 May 2025 and have yet to receive a response or any contact regarding it. When I followed up with support, I was informed that the ticket had not been assigned to anyone for nine business days.

Furthermore, I spoke with Dianne about upgrading our system to the medium package with the intention of adding our geyser, which accounts for a significant portion of our electricity costs. However, the technician who performed the upgrade stated that the geyser could not be connected due to excessive power draw. He suggested downgrading the geyser element instead, which would then require a separate service call to complete once the element has been changed.

I am very disappointed with the lack of support and the conflicting information I have received. Due to this experience, I would be hesitant to recommend GoSolr to others.