1 reviews | Active since Feb 2014
Terrible service
I would like to take this opportunity to warn any person who is considering to install a go solr or even to recommend some one they know. We did this for my son. The installation by Nano was disastrous. Months later still not installed properly. He was forced to cancel the debit order after many calls to rectify the installation. For months now he hasn’t got a COC so can’t have proper insurance on the property. After many calls and getting informed they would call back and never receive any call backs. He had no choice but to stop payment.
I received a few invoices with threats to blacklist myself for non payment. Not even my account. Many emails informing them that invoice is not for myself and to stop with the threats. They just ignore my emails.
The sales team are brilliant however don’t try to get anything rectified with go solr it’s a nightmare. One department doesn’t know what the other department are doing or arranged.
Thank you for sharing your feedback. We're truly sorry to hear about the issues with the installation and service you’ve experienced. This is not the level of service we aim to provide.
I’ll be escalating this matter to our Escalations team right away, and they will reach out to you directly to resolve everything.
Thank you for your patience, and please don’t hesitate to reach out if you need any further assistance in the meantime.
The GoSolr Team
Thank you for sharing your feedback. We're truly sorry to hear about the issues with the installation and service you’ve experienced. This is not the level of service we aim to provide.
I’ll be escalating this matter to our Escalations team right away, and they will reach out to you directly to resolve everything.
Thank you for your patience, and please don’t hesitate to reach out if you need any further assistance in the meantime.
The GoSolr Team
I am still awaiting my referral R1000 since December.
They are quick to invoice, but to give a proper service they can’t do.
I am still awaiting my referral R1000 since December.
They are quick to invoice, but to give a proper service they can’t do.
We truly appreciate you taking the time to share your experience and for your patience while this was being resolved. Our team has since reviewed and cleared the account, and we’ll be following up with you directly via email to confirm everything in writing.
Thank you again for your understanding and for bringing this to our attention, we’re glad we could get this sorted for you.
Kind regards,
The GoSolr Team
We truly appreciate you taking the time to share your experience and for your patience while this was being resolved. Our team has since reviewed and cleared the account, and we’ll be following up with you directly via email to confirm everything in writing.
Thank you again for your understanding and for bringing this to our attention, we’re glad we could get this sorted for you.
Kind regards,
The GoSolr Team