NR
Neil R
1 reviews | Active since May 2023
13 May 2023, 08:15
Terrible service
Started installation on Monday but did not have all the parts. It is now Saturday and they have not come back to finish nor communicated anything with us. Subcontractors are very difficult to get ahold of and non responsive. Have also left half the plugs in our house disconnected. GoSolr seems like a great idea but the execution is terrible.
Helpful (0)
Replies (1)0
Replies (1)
GoSolr's replyOfficial
16 May 2023, 11:25Good morning Neil,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We fully understand your frustration and apologise for the poor experience. We are currently experiencing the longest period of loadshedding ever, which has put the whole country under strain. The demand for our product has been far above expectations earlier this year and we are working hard to increase stock availability, install capacity as well as strengthening our team and internal systems. We value each customer equally and are treating each one (existing or new) in the order they have entered our system.
We can confirm that this has also been addressed with our partner installer and they have reached out to you. We can also confirm that arrangements has been made and your installation will be completed on Wednesday 17 May 2023 as agreed upon your availability.
Once again please accept our sincere apologies for the upset and frustration caused.
Regards,
Gosolr Team Management
GoSolr's reply16 May 2023, 11:25
Official
Good morning Neil,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We fully understand your frustration and apologise for the poor experience. We are currently experiencing the longest period of loadshedding ever, which has put the whole country under strain. The demand for our product has been far above expectations earlier this year and we are working hard to increase stock availability, install capacity as well as strengthening our team and internal systems. We value each customer equally and are treating each one (existing or new) in the order they have entered our system.
We can confirm that this has also been addressed with our partner installer and they have reached out to you. We can also confirm that arrangements has been made and your installation will be completed on Wednesday 17 May 2023 as agreed upon your availability.
Once again please accept our sincere apologies for the upset and frustration caused.
Regards,
Gosolr Team Management