1 reviews | Active since Jan 2018
Terrible pathetic customer care
Absolutely horrified with Go Solr.. been with them for about a year now. Converted my friends and family to them as well.. about 6 households so far.. have never missed a payment before. For some reason this month the debit apparently did not go through. Go Solr have not contacted me via call or sms to advise me of this so I had no idea.. all of a sudden on. Monday night at 8pm they cut off my system.. during loadshedding. Monday!! When it’s the first day of school week and homework is piled on our kids… call the emergency line and they say sorry nothing we can do till finance logs on at 8am tomorrow and gives us the go ahead to switch you on. They have no night supervision at all.. no one to escalate to if the customer wants to speak to a sup/manager and they just don’t care… so a loyal customer who pays on time all the time they just switch off… we’re better off taking a loan from the back to install… seriously.. this is ridiculous
Your feedback is crucial to improving our service, and we assure you that we take this matter seriously. Our accounts and finance team will investigate the payment issue promptly, and we are implementing measures to enhance our communication channels to avoid similar incidents in the future.
We understand the importance of having a reliable energy source, especially during critical times like loadshedding. Rest assured, our team is working diligently to resolve this matter swiftly. We also acknowledge your loyalty and the trust you've placed in GoSolr. Your satisfaction is our top priority. We appreciate your understanding.
Warm regards,
GoSolr Team Management
Your feedback is crucial to improving our service, and we assure you that we take this matter seriously. Our accounts and finance team will investigate the payment issue promptly, and we are implementing measures to enhance our communication channels to avoid similar incidents in the future.
We understand the importance of having a reliable energy source, especially during critical times like loadshedding. Rest assured, our team is working diligently to resolve this matter swiftly. We also acknowledge your loyalty and the trust you've placed in GoSolr. Your satisfaction is our top priority. We appreciate your understanding.
Warm regards,
GoSolr Team Management