ES
Elias S
1 reviews | Active since Apr 2024
09 Apr 2024, 21:19
Terrible Experience- Gosolr support
No Technical backup since installation date 26 March 2024. Today is April 9th. My consumption has surged to 37 kWh/units in 12 hours. This was my 3 full days consumption before the installation by Gosolr. My many calls and WhatsApp messages in attempt to get the matter resolved fell on deaf ears if any ears at all. I even had to google the co-founder and left a message on his fb account. Hopefully something will come out of that.
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Replies (2)
GoSolr's replyOfficial
10 Apr 2024, 09:32Dear Elias,
Your concerns are of utmost importance to us, and we are committed to resolving them promptly. We understand the urgency of your situation and the impact it has on your energy consumption. Rest assured, our technical team has been alerted to your situation, and we are actively working to resolve the matter. We apologize for any delays or lapses in communication you may have experienced and assure you that we are taking immediate steps to rectify the situation.
We appreciate your patience and understanding as we work to provide you with the technical support and assistance you require. Please know that your satisfaction is our top priority, and we are committed to ensuring that your solar energy system operates efficiently and effectively.
Thank you for bringing this matter to our attention.
Best regards,
GoSolr Team Management
Your concerns are of utmost importance to us, and we are committed to resolving them promptly. We understand the urgency of your situation and the impact it has on your energy consumption. Rest assured, our technical team has been alerted to your situation, and we are actively working to resolve the matter. We apologize for any delays or lapses in communication you may have experienced and assure you that we are taking immediate steps to rectify the situation.
We appreciate your patience and understanding as we work to provide you with the technical support and assistance you require. Please know that your satisfaction is our top priority, and we are committed to ensuring that your solar energy system operates efficiently and effectively.
Thank you for bringing this matter to our attention.
Best regards,
GoSolr Team Management
GoSolr's reply10 Apr 2024, 09:32
Official
Dear Elias,
Your concerns are of utmost importance to us, and we are committed to resolving them promptly. We understand the urgency of your situation and the impact it has on your energy consumption. Rest assured, our technical team has been alerted to your situation, and we are actively working to resolve the matter. We apologize for any delays or lapses in communication you may have experienced and assure you that we are taking immediate steps to rectify the situation.
We appreciate your patience and understanding as we work to provide you with the technical support and assistance you require. Please know that your satisfaction is our top priority, and we are committed to ensuring that your solar energy system operates efficiently and effectively.
Thank you for bringing this matter to our attention.
Best regards,
GoSolr Team Management
Your concerns are of utmost importance to us, and we are committed to resolving them promptly. We understand the urgency of your situation and the impact it has on your energy consumption. Rest assured, our technical team has been alerted to your situation, and we are actively working to resolve the matter. We apologize for any delays or lapses in communication you may have experienced and assure you that we are taking immediate steps to rectify the situation.
We appreciate your patience and understanding as we work to provide you with the technical support and assistance you require. Please know that your satisfaction is our top priority, and we are committed to ensuring that your solar energy system operates efficiently and effectively.
Thank you for bringing this matter to our attention.
Best regards,
GoSolr Team Management
GoSolr's replyOfficial
11 Apr 2024, 13:47Hi Elias,
Regarding your case, we found that our support team made multiple attempts to reach out to you to provide assistance. Unfortunately, we were unable to reach you to advise on resolving the technical issue.
We understand the urgency of your situation and want to assure you that our team is committed to resolving the issue promptly. We kindly request that you check your GoSolr dashboard or contact our support team directly for assistance with adjusting the settings of your system. Our team is available to assist you and ensure that your solar system operates efficiently.
Thank you for your understanding and patience.
Best regards,
GoSolr Team Management
Regarding your case, we found that our support team made multiple attempts to reach out to you to provide assistance. Unfortunately, we were unable to reach you to advise on resolving the technical issue.
We understand the urgency of your situation and want to assure you that our team is committed to resolving the issue promptly. We kindly request that you check your GoSolr dashboard or contact our support team directly for assistance with adjusting the settings of your system. Our team is available to assist you and ensure that your solar system operates efficiently.
Thank you for your understanding and patience.
Best regards,
GoSolr Team Management
GoSolr's reply11 Apr 2024, 13:47
Official
Hi Elias,
Regarding your case, we found that our support team made multiple attempts to reach out to you to provide assistance. Unfortunately, we were unable to reach you to advise on resolving the technical issue.
We understand the urgency of your situation and want to assure you that our team is committed to resolving the issue promptly. We kindly request that you check your GoSolr dashboard or contact our support team directly for assistance with adjusting the settings of your system. Our team is available to assist you and ensure that your solar system operates efficiently.
Thank you for your understanding and patience.
Best regards,
GoSolr Team Management
Regarding your case, we found that our support team made multiple attempts to reach out to you to provide assistance. Unfortunately, we were unable to reach you to advise on resolving the technical issue.
We understand the urgency of your situation and want to assure you that our team is committed to resolving the issue promptly. We kindly request that you check your GoSolr dashboard or contact our support team directly for assistance with adjusting the settings of your system. Our team is available to assist you and ensure that your solar system operates efficiently.
Thank you for your understanding and patience.
Best regards,
GoSolr Team Management