AC
Allison C
1 reviews | Active since Feb 2013
28 Aug 2023, 08:56
Terrible after sales service from GoSolr
The system is great and works well. However, I have been on the incorrect setting since installation and am spending more money on electricity than before. I did expect a significant drop. The customer service is terrible and it takes days to get a response from them. I still don't have my setting issue resolved and now I had 2 debit orders go through my account. The phone lines don't work and trying to get hold of anyone is impossible. Im very frustrated.
Helpful (0)
Replies (1)0
Replies (1)
GoSolr's replyOfficial
28 Aug 2023, 11:04Hi Allison,
We do apologise for the double debit order. This was an error outside of Gosolr's control and we are working with the service provider to have it corrected. The money will be refunded within 48 hours. We will investigate your experience of settings and have our support line reach out to you. We are experiencing a major influx of calls due to the debit order issue and are working as hard as we can to get through this. We do appreciate your transparency and we will have this resolved as soon as possible.
Regards,
Gosolr Team Management
We do apologise for the double debit order. This was an error outside of Gosolr's control and we are working with the service provider to have it corrected. The money will be refunded within 48 hours. We will investigate your experience of settings and have our support line reach out to you. We are experiencing a major influx of calls due to the debit order issue and are working as hard as we can to get through this. We do appreciate your transparency and we will have this resolved as soon as possible.
Regards,
Gosolr Team Management
GoSolr's reply28 Aug 2023, 11:04
Official
Hi Allison,
We do apologise for the double debit order. This was an error outside of Gosolr's control and we are working with the service provider to have it corrected. The money will be refunded within 48 hours. We will investigate your experience of settings and have our support line reach out to you. We are experiencing a major influx of calls due to the debit order issue and are working as hard as we can to get through this. We do appreciate your transparency and we will have this resolved as soon as possible.
Regards,
Gosolr Team Management
We do apologise for the double debit order. This was an error outside of Gosolr's control and we are working with the service provider to have it corrected. The money will be refunded within 48 hours. We will investigate your experience of settings and have our support line reach out to you. We are experiencing a major influx of calls due to the debit order issue and are working as hard as we can to get through this. We do appreciate your transparency and we will have this resolved as soon as possible.
Regards,
Gosolr Team Management